1 of 1 Contract Support Analyst Jobs in Merseyside

We are looking for an experienced Application Support Analyst to support and maintain a business-critical cloud application during a period of transition within the technology team. This is a 6-month contract (inside IR35) with the possibility of extension. The role focuses on ensuring stability, performance and continuity of service, working closely with internal users, external … partners, and wider IT teams. What you'll be doing: Provide L2-L3 support for a customer-facing application. Act as an escalation point for access and usage issues. Triage, investigate and resolve incidents within SLA. Escalate complex issues to third-party partners when required. Monitor ticket queues and manage inci dents via ITSM tooling. Perform AWS health checks … monitor alarms, and manage general application oversight. Support maintenance, monitoring, configuration, and release activity. Skills needed: Experience supporting cloud-based applications Experience navigating AWS Knowledge of SQL for troubleshooting Background with Windows Familiarity with ITSM tools (ServiceNow, Jira). Length: Initial 6 months IR35: Inside IR35 Hybrid: 1-2 days onsite per week Start: Mid December or early Jan More ❯