Microsoft 365 apps for Enterprise, Azure Active Directory, Exchange Online and Microsoft Teams. Backup solutions for on-premise, cloud and M365 M365 tenant administration (Exchange Online, Teams, OneDrive, etc.) Windows Server role services (Group Policy, DNS, DHCP, Active Directory, IIS, Hyper-V, Remote Access, WDS & MDT, Print Services) Storage administration (NetApp ONTAP, Synology) Network configuration and maintenance (Routing, VLANs More ❯
support work. Essential Skills 2nd line IT support experience Provide software support and implement technology across all server and network areas, Ability to troubleshoot and resolve desktop hardware faults Windows 10 and MS Office suite support Mobile Support : iOS & Android Basic Printer Support Building new laptop and knowledg of imaging process Basic networking support Great customer service Great communicator More ❯
week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary More ❯
support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
Our client in the North West is looking for an experienced Desktop/Deployment Engineer to assist with Windows 11 Deployment. Experience required: NHS Experience preferred, not essential. Windows 10/11 Deployment You will be responsible for - Desktop Refresh Hardware e.g. PC, Monitor & Peripherals installation & Repair, decommission & disposal Software – Installation of numerous bits of software (usually guidance More ❯
