2 of 2 Contract Technical Support Jobs in Middlesex

Contract Role: Technical Support Engineer - Integrations Location: Staines (Hybrid - 2 days per week onsite) Contract Length: 12 months Start Date: 25 August 2025 Hours: 40 per week/8 per day The Role We are seeking a Technical Support Engineer - Integrations to provide second and third-line technical support for highly complex software and … systems. You will work closely with field engineers, technicians, and product support teams to diagnose, troubleshoot, and resolve technical issues that cannot be fixed by first-line support. This role will involve direct interaction with customers when the product is highly technical or sophisticated in nature, as well as supporting internal teams with technical challenges. You … may also assist with customer installations and training. Key Responsibilities Provide advanced technical support for complex software, systems, and integrations. Troubleshoot, repair, and debug technical issues escalated from first-line support. Liaise with engineering teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related More ❯

Contract Role: Technical Support Engineer - UX Location: Staines (Hybrid - 2 days per week onsite) Contract Length: 12 months Start Date: ASAP Hours: 40 per week/8 per day The Role We are seeking a Technical Support Engineer - UX to act as a customer advocate, providing expert technical support to users and administrators of … a complex SaaS platform. You will manage and resolve technical issues, ensure customer satisfaction, and contribute to best practice development for support services. This role offers the opportunity to become a subject matter expert in specific product areas, create automation scripts for faster troubleshooting, and deliver knowledge sessions to peers globally. You will work closely with customers and … internal teams to troubleshoot, resolve, and provide root cause analysis for technical issues, while maintaining high standards of documentation and case management. Key Responsibilities Troubleshoot and resolve technical issues related to UX and platform performance. Act as a customer advocate, ensuring high satisfaction levels. Develop and deliver technical knowledge sharing sessions. Create scripts to automate troubleshooting and More ❯