8 of 8 Contract CRM Jobs in the Midlands

industry Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Familiarity with CRM software is a plus Self-motivated with a results-driven approach Why Join Our Client? Be part of a growing and innovative company Hybrid working More ❯

applications. Key relationships beyond those stated internally will include supporting colleagues across the wider business, and third parties including ETL/Data Warehouse/CRM providers. Skills & experience Solution-oriented mindset and logical thinker Focus on continuous improvement/+1% methodology Takes ownership of their learning - recognises gaps and new More ❯

the governance of artificial intelligence for the RSWT and federation. You will also support shared data services, including the data lake, and help align CRM systems and third-party platforms with compliance requirements. Additionally you will monitor RSWTs risk exposure and compliance. We expect around 30/50% of the More ❯

a part of the allocations team - routing and scheduling jobs for engineers Dealing with both inbound and outbound calls Liaising with external customers Updating CRM with customer requests and job details Updating customers on progress reports Data entry Dealing with reports Adecco acts as an employment agency for permanent recruitment More ❯

operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this More ❯

operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this More ❯

operations including metrics and reporting Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this More ❯

Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing … system implementation. Experience of Retail/Customer interaction type CRM/Marketing environments will be a big benefit. Responsibilities: - Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience. - Work with marketing teams to understand the needs of large volume data-driven and … and process improvements. - Develop requirements for reporting and dashboards. - Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems. Requirements: - Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing. - Strong analytical skills and proficiency in data analysis More ❯