9 of 9 Contract Customer Experience Jobs in the Midlands

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Essential Skills, Knowledge and Experience Required: Good understanding of software/feature integration and systems engineering principles; Experience ...

specific vehicle programme, ensuring it is clearly defined, delivered, and signed off to target as a Feature Integration Engineer . - Align the customer experience offering across key stakeholders, including Marketing, Programme Management, and Vehicle teams, ensuring consistency and shared understanding. - Work with technical domains to develop and maintain … . - Interpret technical data to support decisions and keep a consolidated status narrative for stakeholders, including risk and plan updates. - Organise feature demonstrations so customer experience can be assessed accurately and effectively. - Lead regular discussions with feature owners to capture risks, plans, and emerging needs, then translate them ...

engineering, and technical delivery teams. Key Responsibilities Lead the integration and delivery of vehicle software features within a designated vehicle programme. Define and align customer feature requirements with key stakeholders including Marketing, Programme Management, and Vehicle Engineering teams. Coordinate feature delivery plans across multiple engineering domains. Support the development … release. Identify, manage, and communicate programme risks, issues, and dependencies. Produce and maintain consolidated status reports for senior stakeholders. Facilitate feature reviews, demonstrations, and customer experience assessments. Drive progression of software features through all development maturity stages through to launch. Skills & Experience Required Good understanding of software ...

Ready to connect Customer Analysts around the world, shape how customer analysis is shared, and help teams turn data into action that improves customer experiences? As a Senior Customer Analyst - 12-month FTC, you'll play a key role in building and supporting a connected customer … community across the business. Working with colleagues around the world, you'll help develop shared approaches, strengthen analytical capability, and create the conditions for customer analysis to have greater impact across markets. You'll support teams in sharing best practice, turning insight into practical opportunities that improve customer ...

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/… single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service levels, quality ...

hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers … ensure value for money. Support ICT budget management, procurement activities and business case development. Identify opportunities to improve ICT services, processes and the overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version ...

hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers … ensure value for money. Support ICT budget management, procurement activities and business case development. Identify opportunities to improve ICT services, processes and the overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be at the forefront of innovation? Join our client's mission … unique opportunity to experiment with novel technologies, accelerate value, and collaborate to create data-driven products that can reshape the organisation and enhance customer experiences. Role: Data Innovation Business Analyst Duration: 6 Months (Perm options) Location: Warwick (2 Days a week in the Office) Rate: £500 pd (umbrella) Your ...