1 to 25 of 30 Contract Customer Service Jobs in the Midlands

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a 'best-in-class' culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst you will work proactively with customers to support a range of issues and queries across multiple business areas. … using multiple systems to support customers, therefore we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills and concise written communication Diagnose … multi-task and manage your time effectively Adaptable to changing environments/situations/tasks Quick learner, confident in ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If youre a Customer Support Analyst, looking to take your career to the next level and join a company who genuinely More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

variety of queries related to their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly in system-based tasks with … a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To thrive in this role, you should possess: Strong IT Skills: Proficient in using various computer … systems and software applications. Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience in a reputable financial institution and More ❯

a strong emphasis on leveraging technology to support their mission and enhance their services. Description Deliver laptop windows 10 to 11 upgrades to 400 users Asset management Offer Excellent customer service to all users Work with the team to deliver to target Problem shoot where required. Profile Experience in delivering 1st line support Degree level IT Qualification desired … Excellent customer service skills Tech savvy Experience in delivering upgrades Excellent communication skills Must be available for an immediate start Job Offer Immediate start Daily rate (DOE) Birmingham Based Contract opportunity starting now More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best use of … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using More ❯

ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM system. This will include the planning of hardware/software … as mice, keyboard, headset,camera, monitor or that have been prior configure by a member of the IT Operations Team Attend appropriate team discussions/meetings in support of service delivery. Assist with providing on job training, supported by SOPs for new starters, or current team members to maximise knowledge, transferring information to enhance individual(s) and team performance … manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

investigating queries, amending errors, and liaising with internal teams to ensure data integrity and system efficiency. The successful candidate will participate in continuous improvement initiatives and maintain a strong customer focus, ensuring compliance with company policies and industry regulations. Key Responsibilities Gather and analyse customer data to understand and meet customer needs Participate in process reviews and … and organise workload to meet performance standards Ensure compliance with Health & Safety and DSE policies Act in line with regulatory standards and treat customers fairly Investigate and resolve complex customer queries Amend data errors and provide feedback to improve data quality Complete complex transactions across the business function Provide feedback and updates on workload and progress Monitor industry and … months' experience in a similar role Strong analytical and numerical skills Ability to analyse data and identify discrepancies Good interpersonal and communication skills Strong prioritisation and organisation abilities Customer service focused Proficient in IT applications, particularly Microsoft Excel Desirable Background in the energy sector Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both More ❯

investigating queries, amending errors, and liaising with internal teams to ensure data integrity and system efficiency. The successful candidate will participate in continuous improvement initiatives and maintain a strong customer focus, ensuring compliance with company policies and industry regulations. Key Responsibilities Gather and analyse customer data to understand and meet customer needs Participate in process reviews and … and organise workload to meet performance standards Ensure compliance with Health & Safety and DSE policies Act in line with regulatory standards and treat customers fairly Investigate and resolve complex customer queries Amend data errors and provide feedback to improve data quality Complete complex transactions across the business function Provide feedback and updates on workload and progress Monitor industry and … months' experience in a similar role Strong analytical and numerical skills Ability to analyse data and identify discrepancies Good interpersonal and communication skills Strong prioritisation and organisation abilities Customer service focused Proficient in IT applications, particularly Microsoft Excel Desirable Background in the energy sector Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: Applicant must have a full valid UK drivers' licence , own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and More ❯

Job summary The Referral Management Centre (RMC) manage GP and Community Optician referrals for patients registered to medical practices within the Shropshire, Telford and Wrekin locality. The RMC service currently support 51 Shropshire, Telford and Wrekin GP practices as well as 10 Welsh Border practices. Main duties of the job This role involves providing support and advice to patients … of the RMC in order to meet various performance standards Person Specification Knowledge Essential Basic IT Knowledge Knowledge Essential Microsoft Packages Desirable Data Entry Experience Essential Patient facing/customer service experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary … for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Shropshire, Telford and Wrekin Integrated Care Board Address Wellington Civic Offices Larkin Way, Tan Bank Wellington, Telford TF1 1LX Employer's website https://www.shropshiretelfordandwrekin.nhs.uk/ More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯

Effective at managing multiple priorities under pressure. Excellent communicator, able to engage stakeholders at all levels. Skilled in tailoring technical information for varied audiences. Detail-oriented with a strong customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of More ❯

Business Analyst (12 Month FTC) Location Walsall Package Competitive As a successful Business Analyst with Echo Managed Services, you’ll be joining our UK based service and implementation team reporting to the Consulting Manager. Your time will be split between our Walsall HQ and clients' sites in the UK and worldwide. With support from our product and data experts … we know about utility billing, software delivery, product implementations and more Who we are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part … to existing and potential clients and support its successful implementation Ability to understand, learn, maintain, support and develop two billing systems Ability to identify product changes required to meet customer needs Work closely with clients to hold workshops and capture requirements Responsible for the capture, interpretation, prioritisation and delivery of user stories/requirements and refinement of the client More ❯

specific IT systems Escalating complex issues to the appropriate departments when necessary Maintaining accurate records of support requests and resolutions Collaborating with other IT team members to ensure seamless service delivery Ensuring a prompt and professional response to all support queries Continuously improving IT support processes and procedures Job Requirements: Experience in an IT support role, preferably within a … retail setting Strong troubleshooting skills for both hardware and software issues Familiarity with retail-specific IT systems and applications Excellent communication and customer service skills Ability to work well under pressure and manage multiple support requests simultaneously Strong attention to detail and organisational skills A collaborative team player with a proactive approach to problem-solving Relevant IT qualifications More ❯

collaboration, integrity, and continuous improvement, we want to hear from you! Who we are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part More ❯

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may … office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will … travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) *You’ll need to live within 90 minutes of your main working location *Please be aware that More ❯

the Senior Network Engineers in delivering the Data network services across the whole of the Trust to ensure the provision of an efficient and reliable 24 hour, 365 day service Main duties of the job To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable … service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of the Network Engineers. The post holder will be required to contribute to the development and implementation of Key Performance Indicators and Critical Success Factors within the Directorate. Implements Data policies and procedures and proposes … SLAs & OLAs and adhere to national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment. Committed to personal professional development More ❯

room tech * Maintain IT stock rooms and manage asset lifecycle * Act as an escalation point for local and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites More ❯

Dynamics 365 Developer (Customer Service, Marketing & Sales)//Birmingham (Hybrid)//Initial 6-Month Contract//Up to £500/day REED Technology are working with a client who are seeking a highly skilled Dynamics 365 Developer to lead the design, development, and implementation of scalable, secure, and integrated solutions across Dynamics 365 (CE), Power … Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with other enterprise systems via Azure Logic Apps, Functions, and Service Bus * Apply DevOps and CI/CD practices using Azure DevOps * Act as a technical mentor within a DevOps team and collaborate closely with product owners, analysts, and stakeholders … non-technical stakeholders * A collaborative team player with a delivery mindset and strong attention to detail * Eligible for Security Clearance (SC) if required Desirable Skills: * Experience with Microsoft Field Service & IoT integration * Large-scale data migration into Dataverse * Familiarity with XRM Toolbox and source control practices Applicants must have full rights to work in the UK and within commutable More ❯

an IT support/technician role High school diploma (preferably in Computer and Information Science or related discipline) Working knowledge of desktop hardware, Windows OS, and basic networking Excellent customer service skills and a methodical, solutions-focused mindset The ability to work independently with minimal supervision A willingness to travel within the UK and EU when required This More ❯