23 of 23 Contract Customer Service Jobs in the Midlands

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis … prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails ...

Support Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution … fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Support - Responsibilities Responding to Service Desk calls and emails Diagnosing and resolving incidents, including troubleshooting Implementing ...

Lead Service Designer 6 Months Hybrid Working - multiple sites across the UK IR35 Status TBC - Likely Inside £750 - £800 per day - open to negotiation Change-IT are looking for a Lead Service Designer to join a large Central Government organisaton, who's main office is based in London … open to negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational ...

Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton £12.60 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based … Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

role , focused on solution design, roadmap ownership, and delivery leadership across core Dynamics 365 modules, with particular emphasis on D365 Finance and D365 Field Service . Contract Details Rate: Up to £650 per day IR35: Outside IR35 Length: Initial 6 months (extensions likely) Start: ASAP Role Responsibilities … technical Solution Architect for Dynamics 365 Own solution design, roadmap definition, and end-to-end delivery Lead architecture across D365 Finance and D365 Field Service Translate business and technical requirements into scalable D365 solutions Drive design decisions through build, test, and deployment phases Work closely with internal teams ...

Networking and Microsoft Solutions. Analytical mindset with strong problem-solving skills. An outstanding working relationship with end users in exceeding their expectations with excellent customer service, communication and presentation skills. Whats essential. Communicate complex IT designs in business terms to internal and external decision makers, engaging with them … technology and identify appropriate patterns Ensure all key processes for the team are documented and owned and establish and embed a culture of continuous service improvement. Location. The location for this role is 16 Summer Lane, Birmingham, B16 3SD with at least 2 days a week spent ...

their Business Performance Intelligence team. In this pivotal role, you will help drive data-driven decisions that improve Parts & Accessories (P&A) revenue and customer satisfaction across a global network of 1700 retailers. As part of the Retailer Performance Intelligence (RPI) team, you will leverage insights from transactional data … shape strategies that enhance customer service and retailer performance. Key Responsibilities: Insight Generation: Analyze data from global retailers to identify actionable insights, driving strategies that improve revenue and customer satisfaction. Customer Retention Analytics: Own the calculation of retention metrics and develop consistent, data-driven strategies ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … resolution within agreed SLAs. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based on the customer site in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage ...

INSTALLATION AND SERVICE ENGINEER (Remote Stoke-on-Trent Area) FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills please read on). Salary - 30,000 + Benefits 6 Months FTC - to start, with a view to go Permanent Applicants MUST be able … This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

performance. THE ROLE You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution. Key responsibilities include: Providing Level 2 deskside support in a ticket-based IT support environment . Managing and resolving … incidents and service requests within agreed SLAs. Troubleshooting, laptops, desktops, and peripherals. Performing device builds, swaps, upgrades, and replacements. Updating tickets with clear, accurate resolution notes. Escalating unresolved issues to 3rd line teams where appropriate. Supporting users both remotely and on-site. Maintaining clear technical documentation and handover notes. ...

verify successful builds and software installations.* Repackage hardware for delivery to various sites.* Serve as a technical liaison with IT staff and assist with customer inquiries.* Manage asset records and data entry into various applications (training provided).* Liaise with logistics partners to coordinate deliveries and collections.* Communicate effectively … both written and verbal.* A methodical approach with keen attention to detail, thriving under pressure.* The ability to work independently with minimal supervision.* Prior customer service experience is a plus!Why Join Us?* Exciting Environment: Be part of a dynamic team that values your contributions and fosters growth. ...

Support Engineer – 6-Month Contract – Nottingham My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote … collaboration with remote teams. IT Support experience required: Proven experience in a similar IT support role (1st/2nd Line). Strong troubleshooting and customer service skills. Familiarity with laptop builds, Windows OS, and peripheral support. Solid experience with Office 365 and Active Directory. Exposure to infrastructure/ ...

exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. … Conduct site surveys and verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. Training We'll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting ...

needs of our client facing project delivery teams Embedding a strong controls and risk management approach within your work. Empathetic approach to delivery and customer service The skills you'll need: Demonstrable experience working with B2B contracts Good level of knowledge of contracts will be essential in being ...

Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise … attention to detail. The Dynamics 365 Developer will also be responsible for contributing to the continuous improvement of the Products Teams capability, enhancing the service provided to our customers. Key attributes include the excellent collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including ...

hardware A proactive, hands-on approach with strong initiative Ability to work effectively as part of a team Strong problem-solving skills Excellent customer service and communication skills Organised, reliable, and adaptable Additional Information A fixed-term opportunity within a supportive IT environment Exposure to a broad range ...

Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes click apply ...

Support Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service. This is an exciting opportunity to work in the AHEAD project as an IT Technician using SAP S/4 HANA in the Supply … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary ...

month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue … performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: Insight generation: You will have access to a strong pool ...

Analyst - Retailer Performance Intelligence - £34/hr (Inside IR35) - Coventry/Hybrid - 12 Months Job Description : The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts … Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team, our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: - Insight generation. You will have access to a strong ...

part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Knowledge, Skills and Experience: Essential: Good interpersonal skills with the ability to form and maintain strong relationships both across functions and in Regions … with customers to understand their problem statements and being able to simply translate these to delivery teams to cost and deliver against Development of customer centric user stories aligned to product features and products Excellent attention to details and an eye for Tableau dashboard artistry (use of colour, contrast ...

Onsite) Sponsorship: No Sponsorship Provided (Must have full right to work in the UK) The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts … Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service. Key Accountabilities & Responsibilities Combine data from multiple sources to generate ...