15 of 15 Contract Customer Service Jobs in the Midlands

experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep/Administrator Shifts: Monday - Friday, 2 shifts … services have been supplied Liaising with suppliers to resolve any invoice queries Answering the telephones and passing on messages in a professional manner Taking customer orders Updating customers on orders and deliveries Dealing with any customer queries Supporting internal staff with pricing queries Data entry Requirements Excellent ...

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access … single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service ...

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software … deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience ...

base articles. Support IT asset management, procurement activities, and inventory control. Assist with ongoing infrastructure improvements and IT projects. Personal Attributes: Excellent communication and customer service skills. Ability to work independently and within a small collaborative team. Flexible, proactive and solution-focused approach. Must be comfortable operating ...

Profile: MO Data Operations Team Leader Role Overview Job Title: MO Data Operations Team Leader Division: Service Operations & Delivery SESL Reports To: Faults & MO Data Operations Team Manager Direct Reports: 4 Hours: 39 hours per week Purpose The MO Data Operations Team Leader is responsible for leading and coordinating … small team. Key analytical skills are required to understand trends and to focus on improvement opportunities. Effective people management, maintaining high standards of professionalism, customer service, and process adherence. You will also champion a culture of continuous improvement, supporting the development and capability of your team. Responsibilities & Accountabilities ...

Location: Derby Salary: £200 per day - Inside IR35/Umbrella Standard hours: Monday to Friday 9am-5pm OVERVIEW We are looking for proactive and customer-focused SC Cleared Windows 11 Deployment Engineers to support users through a large scale deployment in Derby. ROLE As Windows 11 Deployment Engineer … providing hands-on support to users as they transition to Windows 11. Working in a team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger ...

Temporary Service Desk Co-ordinator | Bidford-on-Avon | Upto £15/hour (DOE) The role: We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage … growing email queue, and keep field engineers moving efficiently across the schedule. What you'll be doing: Taking service requests via phone and email, booking jobs directly into the system Liaising with engineers in the field—answering their queries, reallocating jobs, solving access issues on the fly Confirming appointments ...

change management activities and adoption of new systems or procedures Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels Use data to identify trends, root causes of issues, and support opportunities for improvement Drive accountability for performance within the team, recognising achievements … addressing under performance Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end efficiency Who we are looking for: Essential: Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role Strong understanding of warehouse operations and safety standards ...

through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further … full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep ...

Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/… Synapse Link/Fabric ) and shaping for analytics Implements RLS , governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging) Broader Power Platform exposure ...

Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/… Synapse Link/Fabric ) and shaping for analytics Implements RLS , governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging) Broader Power Platform exposure ...

Title: Service Design & Transition Manager Max rate: £500 per day Duration: 6 Months Location: Telford (2 days per Week Onsite) Clearance required: SC Job Description: You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process. The role … assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful ...

Manufacturing customers and industry partners and be able to demonstrate excellent levels of self-motivation, enthusiasm and a strong ethic to providing excellent customer service. Manage workload to support programme timing, key project dates and departmental targets. Support Early BoM, File Set Up & Validation events. Participate in local process … directed by their line manager in connection with their job as may be requested. Essential Skills, Experience and Knowledge Required: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. ...

Serve as an escalation point for supply disruptions (third-party and internal), ensuring issues are resolved and supplier performance concerns are addressed. Monitor team service levels, implementing improvement plans to consistently meet business expectations. Develop a positive, proactive can do culture within the team. Minimise inventory shrinkage, ensuring overage … effectively managed, reported, and provisioned. Develop productive relationships with key stakeholders in logistics, procurement, and customer service. Travel between sites as needed to support the team and maintain effective on-site engagement. Experience and Key Attributes: Previous experience in a similar role or business within FMCG Previous experience ...