6 of 6 Contract Customer Service Jobs in the Midlands

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution … escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails ...

looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

adherence to legal and company compliance. Co-ordinate and prioritise HR functional technology changes requests. Participate in problem solving in relation to process, service, technology and data issues. Creating and maintaining operational documentation in relation to the deployed HR technology and hand over into HRIS BAU and shared services. … Behavioural Competencies: Approaches goals and objectives with drive, energy and enthusiasm Has a 'right first time' and 'can do 'attitude Generates ideas Delivers excellent customer service Proactive approach to work and uses own initiative to implement improvements Embraces new challenges, is hands on operationally and gets things done ...

needs of our client facing project delivery teams Embedding a strong controls and risk management approach within your work. Empathetic approach to delivery and customer service The skills you'll need: Demonstrable experience working with B2B contracts Good level of knowledge of contracts will be essential in being ...

stage through to deal review, bid submission & win/loss reviews Post bid submission support including coordinating responses to clarification questions and supporting customer presentations Provide constructive challenge when things stand in the way of good customer service or process improvement. Promote and lead improvements ...

large-scale end-user computing environment. This role will focus heavily on laptop builds, deployments, and user support, ensuring a smooth and efficient service for end users. Key Responsibilities -Build, configure, and deploy laptops to end users -Provide hands-on support for hardware and software issues -Troubleshoot and resolve … related incidents efficiently -Manage device imaging and rebuilds -Maintain accurate records of assets and support tickets -Deliver excellent customer service in a fast-paced environment Key Skills & Experience -Proven experience in EUC/Desktop Support roles -Strong laptop build and deployment experience -Knowledge of Windows OS, imaging tools ...