15 of 15 Contract ITIL Jobs in the Midlands

abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. ...

understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities ...

Operate and troubleshoot call recording systems such as Verint . Preferred Certifications Cisco CCNP Collaboration Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer ITIL Foundation What We’re Looking For Proven experience in Network Voice Administration (mandatory). Strong analytical skills with the ability to diagnose and resolve complex ...

Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, Aareon QL, MIS ActiveH, or similar) SQL Scripting Relevant certification (such as ITIL, BCS, vendor specific accreditation or similar). As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both ...

Science, IT, or a related field. Desirable Skills Experience within the UK retail sector and customer service operations. Knowledge of industry frameworks such as ITIL or Contact Centre standards. Sprinklr certifications or certifications in related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based SaaS environments. ...

project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

tailoring the SI approach where necessary, utilising the framework accordingly. Your Profile Essential Skills/Knowledge/Experience: Experience of defining processes based on ITIL frameworks and strong understanding of the full project lifecycle and associated service transition path. Experience of carrying out Service Design/Transition within different Operating ...

equivalent at Grade C or above. Recognised ICT Qualification Desirable GCSE English & Maths at Grade C or above (or equivalent) ECDL or equivalent ITIL Foundation Certificate Experience Essential Experience of providing first line ICT support Experience of using helpdesk/service desk software Previously worked in a role providing high ...

events. Develop proposal sections, methodology documents, and written deliverables. Design, develop, and maintain custom code across various ServiceNow modules. Utilize strong working knowledge of ITIL processes such as CMDB, Incident, Problem, and Change Management. Provide hands-on expertise in ServiceNow modules such as ITSM, ITOM, ITBM, Service Portal, and Scoped ...

ServiceNow domains. The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration ...

communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course/ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience would be an advantage Must be available ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver ...

environment. The successful candidate will be responsible for maintaining, configuring, and optimising the ServiceNow platform, ensuring stability, performance, security, and alignment with business and ITIL best practices. This role requires strong hands-on ServiceNow administration and development experience, combined with excellent stakeholder engagement and process improvement skills. Key Responsibilities Monitor … pages, dashboards, and Service Portal components Create and manage user roles, groups, and ACLs Maintain CMDB health, accuracy, and data integrity Implement and support ITIL best practices across service management processes Analyse existing processes and identify opportunities for automation and optimisation Support Agile/SCRUM delivery and iterative platform enhancements ...

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke … including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience of working within an ITIL environment is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: Ensuring that the Service ...

Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service … compliance with legislation and best practice. Drive cost savings and process improvements year-on-year. Support and mentor junior team members. Essential Skills & Experience ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent). Proven experience in service management and stakeholder engagement. Strong decision-making and problem ...