4 of 4 Contract Problem Management Jobs in the Midlands

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate ...

role ensures network reliability, security, compliance, and alignment with wider business and digital transformation objectives. You will establish governance frameworks, performance standards, and vendor management structures that enable high-performing, secure, and cost-efficient network operations across the organisation. Key Responsibilities Governance & Framework Develop and maintain the Network Service … policies. Define network policies, standards, SLAs, KPIs, and reporting mechanisms. Chair service review boards and governance forums to drive accountability and transparency. Service Performance Management Monitor and report on service performance, SLA compliance, and incident trends. Drive continual service improvement initiatives to enhance availability and end-user experience. Oversee ...

performance of services. Key responsibilities include configuring and managing BMC monitoring tools, analysing alerts and events, implementing monitoring blueprints, and supporting incident and problem management processes within the monitoring ecosystem. As we upgrade our existing Monitoring capability and look to extend this to onboard new Strategic services. Part … working team managing own technical deliverables, change management; engaging with Application and Infrastructure teams to Experience of BMC/BHOM/TSOM Monitoring tools would be an advantage, but not essential The Role Your responsibilities: Act as the primary point of expertise for monitoring solutions. Set up, configure ...

Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate … orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. ...