8 of 8 Contract Service Design Jobs in the Midlands

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multipe industry sectors - would be nice to have worked (but not essential to have ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness. Portfolio Assessment & Decision Support Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed … areas for intervention. Translate complex data into actionable recommendations for senior stakeholders. Automation & Digital Transformation Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first ...

teams, helping to understand user needs and improve digital products and services. You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence. Key Responsibilities Plan and conduct qualitative and quantitative user research, including … content and live services to identify usability issues and improvement opportunities. Embed user research throughout discovery, development and continuous improvement. Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts. Present research findings and recommendations to technical and senior stakeholders. Ensure research considers accessibility, inclusion ...

Service Transition Designer/Architect Location - Midlands - Hybrid Duration: 6 months Start - ASAP We are looking for a Service Designer/Architect to build a Service transistion framework for a Client, with the following experience: Someone to build a repeatable Service Transition framework and the supporting … capability. Experience of delivering framework that can be developed, applied and refined, Experience of developing and defining a formal Service Transition framework, supporting processes or complete documentation. The framework must therefore give a consistent way to determine what should enter IT ownership, in what order, and through what controls. ...