7 of 7 Contract Service Design Jobs in the Midlands

Job summary 1. The service and interaction design lead is a key part of the user centred design team within the digital directorate, an expert practitioner responsible for providing professional leadership to ensure the most appropriate service design and interaction design decisions are taken for service users. In this role, you will be … responsible for: 2. leading our design community, demonstrating a range of leadership and management skills, guidance and supportive approaches for the activities required in the HRA's journey to develop its digital services for the research community 3. working with the Head of User Centred Design and the product team undertake strategic planning through service design responsible for ensuring the team takes a user-centred, evidence based approach to service design and delivery 4. considering the impact of new technologies and ensuring that designs meet legal requirements and government guidelines 5. blue-printing, prototyping, user journey flows and story boarding 6. Communicating the importance of inclusive, equitable, accessible and sustainable public services. The More ❯

and development professional to use their expertise across all teams at the HRA and the wider users of the research community across the UK to deliver a capability development service which influences staff performance, advises on improving capability and resilience, optimises talent management and leadership, health safety and wellbeing policies, diversity learning approaches, recruitment, retention and workforce planning.The post … holder will drive their own work and their team to deliver strategic capability goals that contribute to the development and implementation of the new digital service across the UK by working with stakeholders to deliver a service that is valued. Main duties of the job This post is key to the successful, implementation and smooth transition to the … or significant relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design More ❯

ensure change lands well for the people and organisations who use our services. Interviews will take place week commencing 18 August 2025 Main duties of the job Lead the design and delivery of structured change interventions to support adoption of new digital services, systems, and processes Engage with internal and external stakeholders to understand the impact of change and … transition Develop inclusive and targeted change plans for different user groups Work closely with delivery teams, product leads and user experience teams to ensure change activities are aligned with service rollout Coordinate with national programmes (e.g. UK Clinical Research Delivery and Clinical Trials Regulation) to align change activities and reduce duplication Collaborate with communications, learning and development, and guidance … applying to our Nottingham or Bristol locations, we are only able to offer the role as home based. Job description Job responsibilities This role sits within the HRA Approvals Service directorate, which consists of various teams that all work together to provide the appropriate approval for health research in England and, for some applications, across the UK. This directorate More ❯

ensure it is understandable for others to work with. Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user needs, organisational objectives and policy … intent. Main duties of the job The post holder will: Develop and assure good user research practices. Identify, capture and implement user needs. Implement service strategy with sound research to enable excellent service design. Provide guidance across projects on user research methodologies and GDS standards. Represent user research at service standard assessments. Determine user research standards, policies … user testing plans, roadmaps and vision. Manage user data in a secure way. Manage user research ethics processes. Ensure teams take a user centred, evidence-based approach to service design. Consider accessibility and additional needs for inclusive design. Combine user research and analytics to improve user experience. Communicate the benefits of UI design, user testing tools, methods and More ❯

projects with recent BA experience, this could be the role for you. What You'll Be Doing: You'll join a dedicated Business Analysis Practice and help drive the design, development, and delivery of improved digital and automated services. Working across a broad organisational landscape, you'll gather and analyse requirements, identify improvement opportunities, and help shape solutions that … enhance performance and efficiency. Key responsibilities include: - Working with stakeholders to define and document business requirements - Supporting the delivery of automation and service improvement initiatives - Applying analysis techniques such as user journeys, personas, and stakeholder mapping - Contributing to projects delivered through Agile, Waterfall, or blended methodologies - Identifying benefits, risks, and potential impacts to support decision-making - Encouraging innovation and … promoting best practices in service design and delivery We're looking for someone with: - Proven experience as a Business Analyst or in a similar role - Strong communication, stakeholder engagement and facilitation skills - An analytical mindset with the ability to think strategically and solve problems - Experience working in or with complex organisations - Confidence in handling both qualitative and quantitative More ❯

for you. Role Title: Interaction Designer Location: Telford (hybrid working – 40% office) Duration: 6 months Pay-rate: £429/day Inside IR35 Role Description: Interaction Designer for supporting the Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with … Why this Role? An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied … collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you’ll do Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams • develop designs based on evidence of user needs and organisational outcomes. • Ensuring that the interface More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Service Designer Duration: 6 months Location: Telford 40% office (2-days a week) Contract inside IR35 on umbrella Job description: Service Designer to join the One Login for Government programme. … Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/… reports. Service Designer to join the One Login for Government programme. Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways More ❯