2 of 2 Contract Target Operating Model Jobs in the Midlands

responsible for assessing the current SACM and HAM structure, grouping and rationalising ongoing changes, and ultimately designing a Target Operating Model (TOM) that outlines what the future SACM landscape should look like once transformation activities are delivered. This role will involve: Conducting a detailed assessment … current SACM/HAM model Designing and documenting a Target Operating Model (TOM) Providing process analysis, process mapping, and recommendations for improvement Advising on future tooling and capability enhancements Leading and managing stakeholder engagement across multiple business areas We are seeking an individual with: Extensive experience ...

Centre Operations Manager to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. Key experience required: Senior Contact Centre … leadership within Insurance or highly regulated Financial Services Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record ...