FDM is a global business and technology consultancy seeking a Senior Business Analyst to work for our client within the insurance sector. This is initially a 3-month contract with the potential to extend and will be a hyrbid role based in Edinburgh, Glasgow or Cheshire. Our client is seeking a highly skilled and proactive Senior Business … ensuring the team is equipped with robust, efficient, and compliant processes as we scale their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to … audit trail requirements, and exception handling procedures Establish formal dispute resolution workflows for trustees Define clear escalation paths, outline roles and responsibilities, and develop timelines and communication protocols Define businesscontinuity processes to ensure resilience in the face of system failures or resource constraints Review current document storage and access practices to identify and implement improvements that enhance More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
FDM Group
FDM is a global business and technology consultancy seeking a Senior Business Analyst to work for our client within the insurance sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role based in Edinburgh, Glasgow or Cheshire. Our client is seeking a highly skilled and proactive Senior Business … ensuring the team is equipped with robust, efficient, and compliant processes as we scale their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to … audit trail requirements, and exception handling procedures Establish formal dispute resolution workflows for trustees Define clear escalation paths, outline roles and responsibilities, and develop timelines and communication protocols Define businesscontinuity processes to ensure resilience in the face of system failures or resource constraints Review current document storage and access practices to identify and implement improvements that enhance More ❯
for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for … new items and regularly reviewing existing classifications for accuracy. Use tools and services to track all attributes of teaching, meeting and study spaces and their associated data. Contribute to businesscontinuity by ensuring that backup and workaround solutions are in place for all types of equipment and technical services. Develop, maintain, and disseminate clear and accurate documentation, including … Experience of working with databases Experience of coding Detailed knowledge of audio visual and IT systems deployed in learning and teaching spaces. A good understanding of the technology and business requirements in Higher Education. Graphic design Passion for IT/audio visual technology, and an appetite for change. This role has been deemed Inside IR35 by the client. Applicants More ❯
on site. What You'll Do: Lead AV repair service delivery, using AI tools to boost productivity. Manage AV/IT assets-physically and digitally-keeping databases accurate. Ensure businesscontinuity with backup solutions for all AV systems. Create clear documentation: user guides, workflows, and specs. What You'll Bring: Degree or equivalent experience in AV/IT. … systems. Strong customer service and troubleshooting skills. Solid grasp of IP networking and health & safety standards. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯