3 of 3 Contract Continuous Improvement Jobs in Midlothian

regular reviews of SLA metrics and recommend improvements. Process Improvement Analyse trends in escalations and support tickets to identify systemic issues. Drive continuous improvement initiatives to enhance support efficiency and customer experience. Collaborate with leadership to refine escalation procedures and SLA policies. Document standard operating ...

Playwright . Support CI/CD pipelines, application monitoring, troubleshooting and production support. Work collaboratively within Agile (Kanban) teams, contributing to technical design and continuous improvement. Coach and mentor colleagues while promoting engineering best practices. Essential Skills & Experience Strong commercial experience with Java 17/21 , Spring Boot , Spring ...

across multidisciplinary teams to identify solutions and drive project outcomes Identifying, managing and mitigating project risks, issues and blockers to ensure successful delivery Supporting continuous improvement of project management standards, frameworks and ways of working Key Skills & Experience: Proven experience delivering complex projects within large organisations Strong ...