IT Service Transition Analyst
- Hiring Organisation
- Pontoon
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
accurately record minutes, actions, risks, and decisions. Maintain and follow up on action logs. Support governance forums with reporting, pack creation, and distribution. Reporting & Data Management Produce regular and ad-hoc ServiceNow reports, including Change & Release dashboards and onboarding status updates. Maintain high-quality data within ServiceNow … . Desirable Awareness of ITIL principles; ITIL Foundation certification is a plus. Experience in IT operations or support environments. Exposure to Change or Release Management within regulated industries (e.g., Financial Services, Banking, Insurance). What We Offer A supportive team environment with opportunities to grow within Service Management. Exposure ...