2 of 2 Contract CRM Jobs in Milton Keynes

seeking an experienced Contract Business Analyst to support a major CRM migration programme within a fast-paced property business. This role requires strong hands-on experience delivering CRM transformation projects, combined with deep domain knowledge of the property sector such as estate agency, lettings, mortgage services, or wider property operations. … Responsibilities: Lead business analysis activities across a full CRM migration lifecycle. Gather, document, and validate business requirements across sales, lettings, mortgage, and customer service teams. Map and redesign processes to align with the new CRM platform. Work closely with stakeholders, technical teams, and vendors to ensure successful delivery. Support data ...

Handle inbound customer calls via the dedicated MSC/Customer Service hotline Manage mailbox enquiries professionally and efficiently Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment Schedule: Emergency call-outs Routine Maintenance visits Urgent Field Corrective Actions Work collaboratively with the Field Service Engineering team … meet customer requirements Reporting Collate data and update cases within MS Dynamics CRM Create reports for Account Managers Manage partner supplier equipment maintenance and liaise with customers to organise visits Administration Escalate customer issues where appropriate Update MS Dynamics CRM for newly installed partner supplier equipment Support inventory management processes ...