Service Desk Technician (GBS)
Milton Keynes, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Randstad Technologies Recruitment
join their team on a 6+ month's contract basis. This position offers a hybrid work arrangement. The ideal candidate will possess expertise in Office 365 Suite and exhibit exceptional problem-solving skills. Hybrid: 3 days office, 2 days home Top 3 Must-Haves: Proficiency in … Office 365 Suite. Experience in handling hardware and software issues. Ability to work effectively in a hybrid work environment, with a balance of office and remote workdays. Key Responsibilities: Handle 10-15 tickets daily, ensuring prompt resolution and escalation when necessary. Provide comprehensive support to a … user base of (Apply online only) individuals, addressing their IT-related inquiries and issues. Demonstrate proficiency in the Office 365 Suite to effectively troubleshoot and resolve user concerns. Utilize experience with ServiceNow (considered advantageous) to streamline ticket management processes. Manage hardware inventory, including laptops, iPhones, iPads, and more »
Employment Type: Contract
Rate: £20 - £25/hour
Posted: