Senior IT Service Manager
- Hiring Organisation
- Hays Technology
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £560 - £584/day Up to £584 per day (UMBRELLA)
delivery functions and technical specialists. You will lead service reviews, manage major service issues, identify improvement opportunities and ensure the effective governance of service management processes. This role requires an individual who can balance operational excellence, customer engagement and commercial awareness while maintaining a strong focus on service quality … performance. Key Responsibilities Lead the delivery and management of business-critical IT services across multiple platforms and service lines. Build and maintain strong relationships with customers, acting as a trusted advisor on service performance, risks and improvement opportunities. Coordinate cross-functional delivery teams to resolve service issues, incidents ...