1st/2nd Line Support Analyst
- Hiring Organisation
- INTEC SELECT LIMITED
- Location
- Morden, Surrey, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £200 per day
will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft … tasks, including user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years ...