2 of 2 Contract Performance Monitoring Jobs in Newcastle upon Tyne

Role Responsible for leading the IT Service Delivery function and ensuring the effective, efficient delivery of IT support services that underpin operational performance and align with the organisation’s technology roadmap. The ideal candidate will bring strong leadership capability, a strategic mindset, and a commitment to continuously improving service … with senior leadership to shape and deliver technology strategies that align with the organisation’s goals and long-term roadmap. Foster a positive, high-performance culture by providing coaching, direction and ongoing development opportunities for the IT Service Delivery team. Act as the primary contact for stakeholders regarding ...

umbrella company - Hybrid Newcastle upon Tyne - SCC FLEX CONTRACT The IT Service Manager will ensure IT services run smoothly and meet agreed performance targets. They will work with Digital teams, business stakeholders and external partners to deliver reliable support and a positive user and citizen experience. They will oversee … service performance, including incident and problem management, reporting and continual improvement, while supporting 24/7 operations and aligning services to business outcomes. Your responsibilities as an IT Service Manager: Work closely with delivery and operational teams to ensure services meet agreed performance targets. Build strong relationships with ...