2 of 2 Contract 1st Line Support Jobs in Norfolk

initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities Provide 1st line IT support to customers by telephone and other support channels. Act as the first point of contact … guidance to customers, including "how-to" support. Monitor and track incidents, keeping customers informed of progress and managing expectations. You should have: Experience providing 1st line IT support or technical customer service. Working knowledge of Microsoft Office 365 and Windows 10/11. Strong troubleshooting ...

initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities Provide 1st line IT support to customers by telephone and other support channels. Act as the first point of contact … guidance to customers, including "how-to" support. Monitor and track incidents, keeping customers informed of progress and managing expectations. You should have: Experience providing 1st line IT support or technical customer service. Working knowledge of Microsoft Office 365 and Windows 10/11. Strong troubleshooting ...