3 of 3 Contract Customer Service Jobs in Norfolk

Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join … Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

tools to troubleshoot issues Give clear, helpful advice to users of all technical levels Keep users updated and maintain ownership of open tickets Follow service desk processes and meet response times Support monitoring of IT systems and escalate issues where required About You Good understanding of computers, software … basic troubleshooting Excellent communication and customer service skills Able to stay calm under pressure and manage multiple tasks Organised, reliable, and keen to learn Please apply with an up to date CV ASAP if this role would be of interest to you. ...