IT Technical Support Analyst
Norwich, Norfolk, England, United Kingdom
Reed
IT Support//Service Desk Analyst Engineer//Norwich//Contract//initial 3 months//£15.88 PAYE (£20 Umbrella) per hour REED Technology are working with a client who are looking for a skilled and motivated Digital Service Desk Analyst Engineer to join their Digital Services team, providing technical support across … multiple sites. This is a hands-on, customer-focused role involving hardware and software support, asset management, and process improvement. Key Responsibilities: Deliver technical support for end-user devices, software, and peripherals, including installation, upgrades, diagnostics, and repairs. Manage the lifecycle of IT hardware assets, including asset tagging, configuration, disposal, and CMDB updates. Carry out repairs and … configure smartphones/tablets using MDM tools. Support regular hardware audits and liaise with Commercial Services to maintain stock control. Contribute to IT projects, ensuring smooth implementation and transition of new technologies. Provide clear, user-friendly technical advice and training where needed. Promote best practices including ITIL principles and ensure compliance with Trust processes. What You’ll Need More ❯
Employment Type: Contractor
Rate: £15.88 - £20.17 per hour, Inc benefits
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