Suton, Wymondham, Norfolk, England, United Kingdom Hybrid / WFH Options
Service Care Solutions - Social Work
party suppliers when needed Support ongoing service development and uphold ITIL best practices Essential Criteria: Proven experience in a call centre or IT support environment Working knowledge of MicrosoftWindows and Microsoft Office products Excellent verbal communication skills with confidence liaising at all levels Strong literacy, analytical and problem-solving abilities Understanding of ITIL and Service Desk Institute (SDI More ❯
NNUH’s PRIDE values – People Focused, Respect, Integrity, Dedication, and Excellence. Main Duties and Responsibilities Provide 2nd and 3rd line support for IT systems and services Manage and maintain Windows Server and Desktop environments Monitor system performance, backup procedures, and capacity planning Support Citrix, Oracle databases, and security configurations Lead or support infrastructure upgrades and installations Ensure compliance with … service improvement Participate in on-call rota and project-based assignments as required Skills and Experience Required Essential Qualifications: Relevant IT degree or equivalent professional qualification MCP or MCSE (Windows Server 2003–2012) HND/HNC in a relevant discipline Essential Experience: Supporting Microsoft Server environments, desktop systems, and networking technologies (LAN, TCP/IP) Managing SQL Server, Web More ❯
escalation of scripted backup activities on the Oracle, and AIX systems Management and analysis of systems capacities and performance using agreed procedures and tools OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs More ❯