3 of 3 Contract Windows Jobs in Norfolk

varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user ...

support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs Install configure and support Windows 10 and Windows 11 laptops desktops printers and peripherals Support Microsoft 365 applications including Outlook Teams and SharePoint Carry out basic Active Directory … Experience Required Previous experience in a Level 1 or deskside support role within a corporate or managed services environment Strong working knowledge of Windows 10 and Windows 11 Good understanding of Microsoft 365 and common end user applications Basic Active Directory experience Familiarity with ITSM tools such ...

will have: At least 3 years problem solving experience in either a field or desk side environment Outstanding knowledge of Microsoft Desktop operating systems (Windows 10/Windows 11) and associated technologies. Knowledge of Microsoft 365. Excellent working knowledge of Microsoft Active Directory (2008 onwards). In-depth ...