across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Harvey Nash
Responsibilities: * Collaborate with cross-functional teams to deliver data solutions * Lead the implementation of M365 apps within a secure and governed framework * Drive business improvement processes through data and analytics * Engage stakeholders to elicit and define clear requirements Essential Skills & Experience: * Strong knowledge of Microsoft Purview and the M365 Product Suite * Familiarity with GDS (Government Digital Service) Frameworks * Proven ability … to define and document requirements * Demonstrated success in data and analytics delivery * Experience in business improvement and stakeholder engagement To apply, please ensure your experience aligns with the requirements above. This role is ideal for someone who thrives in fast-paced environments and is passionate about data-driven transformation. This role is Inside IR35 and and is based in Newcastle More ❯
