5 of 5 Contract Continuous Improvement Jobs in the North East

incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer satisfaction improvement process and drive through resulting actions in conjunction with appropriate delivery/support teams. Identify and implement process or service improvements, and any associated cost savings, both internal and … Ensure team establishes regular service review meetings with each supplier, involving relevant teams from TS: Local in UK and Ireland, documenting meetings and actions arising in a spirit of continuous service improvement. Ensure team maintains good relationships with acc ount and service managers from main suppliers (telcos, Workstation suppliers, IT equipment providers). Demonstrates a deep understanding of core … V&A) Involvement Become involved in various local and/or global service management projects as required, eg V&A work, infrastructure improvements, business continuity initiatives, infrastructure cost savings, continuous improvement initiatives, customer satisfaction initiatives and portfolio projects/centralisation opportunities where relevant. IT Service Desk (ITSD) Oversee/direct relationship with ITSD, liaising/escalation with More ❯

hybrid methods. Collaborate with service leads and stakeholders to align delivery with strategic goals. Manage risks, issues and dependencies across a complex portfolio. Ensure timely, high-quality delivery and continuous improvement. Skills & Experience: Strong background in digital project management within complex environments. Excellent stakeholder engagement and communication skills. Experience in data governance or transformation programmes is a plus. Comfortable More ❯

to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across the team Contribute to continuous improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of More ❯

environments and can drive delivery across multidisciplinary teams. Key Responsibilities Lead agile delivery across multiple workstreams, ensuring alignment with strategic goals. Facilitate agile ceremonies and foster a culture of continuous improvement. Collaborate with product, design, research, and engineering teams to deliver high-quality outcomes. Engage with senior stakeholders to manage expectations and ensure transparency. Apply GDS standards and user More ❯

modules as part of a wider ERP programme. Working closely with cross-functional teams, you will ensure smooth integration between manufacturing, supply chain, and finance processes, while helping drive continuous improvement across production operations. Key Responsibilities Support and enhance Oracle Manufacturing modules (WIP, BOM, Cost Management, Inventory, etc.) Troubleshoot and resolve issues within Oracle EBS or Oracle … requirements and translate them into functional solutions Collaborate with technical teams on configuration, testing, and deployment Provide documentation, training, and post-go-live support Contribute to ongoing process improvement initiatives across the manufacturing function Skills and Experience Proven experience in Oracle Manufacturing (EBS or Cloud) modules Strong functional understanding of production, supply chain, and inventory processes Hands-on More ❯