1 of 1 Contract ISO/IEC 20000 Jobs in the North East

business and communities to ensure the ongoing availability of vital IT systems & services ensure the success of the function via: Record triage and manage incidents requests raised by NHSCFA / NHS community, Provide tech support and 1st contact fix / escalation to relevant groups. Provide user access management for multiple applications. Support improvements to enhance services assist various … ISO audits / Pharmacy Reward schemes. Be involved in evolution of key IT Service Management practices through participation in regular meetings and proactive engagement with the wider team and organisation with a constant focus on enhancing our service provision. Potential applicants can contact Chris Dunnington at chris.dunnington@nhscfa.gov.uk for an informal chat if you have any questions … to develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident response in line with Service Level Agreements, whilst conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. Working with key suppliers, supporting the delivery of key IT practices such as Incident, Service Request, Major Incident, Change and Problem More ❯