2 of 2 Contract ITSM Jobs in the North East

Responsibilities * Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face * Prioritise and manage workloads through the ITSM platform (ServiceNow) * Conduct on-site technical investigations and escalate issues where required to ensure timely resolution * Collaborate with wider IT teams, including … with ongoing IT projects and maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams * Understanding of networking concepts, anti-virus technologies ...

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...