1 to 3 of 3 Contract Inclusion and Diversity Jobs in the North East

Job summary Are you self-driven, have excellent organisational, management and communication skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day management of … allocated services and will support the Head of H&CS. The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations, Digital Services Commercial Services and … Technology Solutions to ensure all services work towards common goals and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data more »

Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions? If the answer is yes, then we would love to hear from you. Were looking for a Lead Business Analyst to join us on a 12 month FTC. As Lead Business Analyst … you will be responsible for co-designing an optimised and modern digital customer experience specification and delivery plan across all three transformation workstreams of digital, data and technology. A critical part of this role involves liaising closely with a variety of stakeholders, business teams and service leads and being able … to confidently influence a customer-centred design outcome. You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. You will need experience in Tenant Portal, Repairs Management and Dynamic Scheduling. Unafraid to more »

working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely remotely)Career developmentActive wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts! Main duties of the job Taking responsibility for specific … areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research … on design iterations. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing. Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and usability testing sessions - to generate actionable insights in support of the development of digital more »