3 of 3 DemandTrendContract Customer Engagement Jobs in the North West

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

a strong foundation in other IT systems? The Role As Dynamics Consultant, you will be responsible for the day-to-day support and maintenance of the Microsoft Dynamics 365 Customer Engagement (CE) platform, as well as helping to manager the wider business systems. This role is deemed outside of IR35. This role is based in Manchester, with hybrid … working options available. What's Required? The ideal candidate for the Dynamics Consultant role will have: Previous experience supporting Microsoft Dynamics 365 Customer Engagement (CE) in a day-to-day capacity A good understanding of system configuration, user management, and permissions General IT support skills across software and user support environments What's Next? If you're a More ❯

a Senior CRM Analyst on a fixed term contract to cover maternity leave. In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯