5 of 5 DemandTrendContract Customer Experience Jobs in the North West

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

Job Title: IT Support Technician - Tech Bar (Onsite) Location: Macclesfield, UK Overview We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the … first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate … antivirus software management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use ServiceNow for ticket logging, tracking, and resolution (desirable). Essential Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one … of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect … Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring More ❯

projects across software, hardware, and infrastructure environments. This role is focused on the execution of integrated technical programmes that improve operational performance, enable field service capability, and enhance Digital customer-facing platforms. *This is 6 months, Outside IR35 and 2 days a week in Blackburn* The ideal candidate will have a strong background in delivering technology-led initiatives across … digital delivery, and business readiness. Key Responsibilities: • Manage end-to-end delivery of technology transformation projects involving software, firmware, hardware, and infrastructure • Coordinate multiple concurrent workstreams - including platform integrations, customer portal delivery, and system connectivity • Collaborate with technical leads, engineering teams, and field-based operational stakeholders • Align project outcomes with customer experience, service efficiency, and compliance objectives … third-party engagement where required • Support business readiness and handover into operational service Key Skills and Qualifications: • Strong track record delivering technical transformation projects in complex or regulated environments • Experience across software , infrastructure , and hardware delivery (ideally in embedded or IoT settings) • Deep understanding of API integration , platform interoperability, and multi-system environments • Exposure to field service or site More ❯