6 of 6 Contract Customer Experience Jobs in the North West

successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position … implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pay Rate: PAYE: £33.15 LTD: £38.49Current End date: 31/01/2026 Working Pattern: 35 hours per week Onsite (potential of Hybrid due to location) Bentley Core … Support: Be the first point of contact for all Flamingo-related issues and provide recommendations to various departments, including Quality and Aftersales. What You'll Bring: * Technical Expertise: Proven experience in electrical fault finding, vehicle diagnosis, and the use of diagnostic tools such as VAG diagnostic tools, CANalyzer/CANoe, and multi-network dataloggers.* Regulatory Knowledge: Familiarity with UNECE … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58Current End Date: 23/12/2025 - will be extendedWorking Pattern: 37 hours per week, Hybrid - 3 days onsite per week, Bentley … and maintain networks across the organization to clarify legislative impacts.* Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table:* Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production.* Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively.* Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions.* Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges.* Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications:* Minimum degree level More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58 Current End Date: 23/12/2025 - will be extended Working Pattern: 37 hours per week, Hybrid - 3 days onsite per … and maintain networks across the organization to clarify legislative impacts. * Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table: * Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production. * Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively. * Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions. * Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges. * Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications: * Minimum degree level More ❯