16 of 16 Contract Customer Service Jobs in the North West

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

Contract up to 24 Months The Role Responsible to the Deputy MIS Manager, working within the College's management information systems team, you will provide administration services and exceptional customer service to a range of customers and stakeholders. You will be required to complete a Level 3 Advanced Qualification in Business Administration with the duration of the contract. … hold a Level 2 qualification in English and maths and have experience of ICT systems including Microsoft Outlook, Word and PowerPoint. You should have a commitment to provide excellent customer service, good organisation and time management skills. You must also be willing to work flexibly to ensure all internal and external deadlines are met. Closing Date: Sunday More ❯

Role Title: Service Desk Analyst Location: Chester, UK ( 50% work from home & 50% from onsite) Employment Type: Contract Resource 1: French Resource 2: Spanish + Italian JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line … support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the … tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required · Technical Service Desk background · Familiarity with ServiceNow · Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese · Excellent Customer service skills. · Demonstrate ability More ❯

Ltd PTSG Ltd is a market leader in specialist services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the … possibility of a longer term position in the future. As Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time … in accordance with company policies. Support Microsoft 365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users. Contribute to continuous improvement initiatives within the Service Desk function. Assist with IT onboarding and offboarding for More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about … and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing More ❯

Helpdesk Administrators to join a busy facilities management team based in Warrington. You'll be part of a supportive helpdesk environment responsible for coordinating maintenance requests and ensuring efficient service delivery for a portfolio of public sector sites. This role would suit someone with previous experience in facilities coordination, service desk support, or property maintenance administration. It's … with the potential for long-term or permanent opportunities. Key Responsibilities Manage work orders from start to finish, including scheduling and coordinating planned and reactive maintenance tasks. Accurately log service requests, incidents, and complaints, ensuring correct classification for reporting and trend analysis. Monitor, update, and escalate work orders to meet agreed service levels. Raise purchase orders and liaise … with external suppliers to ensure timely service delivery. Maintain a strong understanding of facilities management systems (e.g. Maximo or similar). Stay informed of contract updates and share information with colleagues. Resolve customer issues professionally in line with internal procedures. Support additional projects and contracts as needed. Candidate Requirements Essential: Experience in a facilities management, helpdesk, or customer More ❯

Location: Remote Salary: Up to £26K 12 Month FTC (Maternity Cover) Nobul is collaborating with an innovative SaaS company to grow their customer support team. About our client: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and … powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the … our online helpdesk; Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released Multi-task and track dozens of open tickets at various stages More ❯

27th October 2025 at our Stratford London office Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications … bring: Demonstrated experience in business analysis and data storytelling, particularly within the housing association sector, with strong technical skills in Power BI and DAX. A commitment to delivering outstanding customer service, while promoting best practices in data and analytics across all stakeholder interactions. Proven ability to collaborate with stakeholders to define and implement clear, measurable KPIs aligned with More ❯

moves, server based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. Key responsibilities include: To be responsible and accountable for the design of an integrated technical solution across all streams of a project or small programme To understand the … of standards. Key Skills, Qualifications and Experience Current and active SC Clearance Excellent communication skills, including presentation experience. Exceptional writing skills, including documenting solution architectures and support information. Strong customer service focus and attention to detail. Ability to travel once or twice a month Demonstrable experience reviewing and creating design documents as a subject matter expert for infrastructure More ❯

Contract up to 24 Months The Role Responsible to the Deputy MIS Manager, working within the College's management information systems team, you will provide administration services and exceptional customer service to a range of customers and stakeholders click apply for full job details More ❯

experienced on win11 and associated key office applications (eg outlook, OneDrive) o Experience in providing desk-side IT support or similar roles, with a focus on delivering high-quality customer service. o Ability to manage on-the-day configuration for users, following a documented set of steps as there is a level of complexity in the judicial device setup More ❯