12 of 12 Contract Customer Service Jobs in the North West

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service … regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working More ❯

you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare? North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle . This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with … the deployment of a new software system. Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service … basic 1st line remote technical support. Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales. As well as providing advice and 1st line technical support, the More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

transactions between trading partners, helping to enhance efficiency, reduce costs, and promote sustainability. Trusted by some of the biggest names in the sector, they are passionate about innovation, exceptional customer service, and delivering reliable solutions to the construction community. Key Requirements We are looking for an organised and proactive Delivery Coordinator with strong communication and multitasking skills. You … will thrive in a fast-paced environment, managing multiple priorities whilst maintaining a high standard of customer service and operational excellence. Must-have skills and experience: Proven administrative support experience, including scheduling customer meetings, preparing reports, and maintaining accurate documentation. Strong communication skills confident liaising with customers, stakeholders, external partners, and internal teams to ensure smooth project … such as meeting minutes, status reports, and delivery plans. Highly organised, with the ability to work efficiently with multiple departments and to tight deadlines. Comfortable and confident in a customer-facing role . Role & Responsibilities As a Delivery Coordinator, you will play a key role within the operations team, managing all areas of the delivery function to ensure a More ❯

Service Desk Analyst Duration - 3 Months initially Location - Manchester Daily Rate - £140-£145 a day IR35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about … to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in … decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group More ❯

Operator Contract Type: Temporary Ongoing Hourly Rate: £12.21 - Enhancements for nights & weekends Start Date: 1st September, 2025 Working Pattern: Full Time 37.5 hours - 5 days per week - Monday - Sunday (Service is open 24 hours therfore must be fully flexible to work days, nights & weekends) What You'll Do: As a Remote Helpdesk Operator, you will be the friendly voice … behind our support services. Your primary responsibilities will include: To deliver a professional and customer focused Helpdesk Service across several hospitals. Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation. Receive Service Centre requests(telephone calls, e-mails, self … service) from all service areas within each of the hospitals. Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome. Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture. What We're Looking For: We More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯

The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines. Tell me more, tell me more We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face … support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience. Shift: Monday to Friday (37.5 hours) - 9:00 AM to 5:30 PM Location - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NA Contract Duration - 3 months Roles … and Responsibilities: Provide face-to-face technical support at the Tech Bar and through proactive floor-walking. Deliver exceptional customer service, maintaining a high level of professionalism and empathy. Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook. Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance. Assist with Apple macOS More ❯

Field Engineers to support a nationwide Microsoft 365 migration project. This is a fantastic opportunity to be part of a high-impact deployment, providing essential onsite support across 29 customer sites in the Lancashire area . About the Role As a Field Engineer, you'll be the face of the migration effort at each site, offering 1st line end … user support and ensuring a smooth transition to Microsoft 365. The customer is leading the project; your role is to provide reliable, professional onsite assistance. Key Responsibilities Assist users with Microsoft Outlook email setup and troubleshooting Guide users through SharePoint and File Explorer navigation Support login and usage of Microsoft Teams and OneDrive Help with mobile Authenticator app setup … usage Provide guidance on password change processes Escalate complex issues to VP super-users as needed Ideal Candidate Previous experience in desktop support or field engineering Strong communication and customer service skills Familiarity with Microsoft 365 applications Able to work independently and follow escalation protocols Willing to travel to assigned sites across the Lancashire area Why Join TXP More ❯

As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience. Client Details This opportunity is with a medium-sized company in the Technology & Telecoms sector … known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and … support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for up-selling or cross-selling additional services. Stay updated on industry trends and company offerings More ❯

Job summary The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service. Main duties of the job Deliver first and second line … support to the users of IT equipment and services: Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets. … Delivery, testing and installation of IT hardware and software. Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register. Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment. Assist with the update of Windows PCs across the trust Support the More ❯