15 of 15 Contract Customer Service Jobs in the North West

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support … partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such … multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and … ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

Join the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a contract basis in Warrington . Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician … local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a … timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. More ❯

Join the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a contract basis in Warrington . Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician … local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a … timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. More ❯

Operator Contract Type: Temporary Ongoing Hourly Rate: £12.21 - Enhancements for nights & weekends Start Date: 22nd December, 2025 Working Pattern: Full Time 37.5 hours - 5 days per week - Monday - Sunday (Service is open 24 hours therefore must be fully flexible to work days, nights & weekends) What You'll Do: As a Remote Helpdesk Operator, you will be the friendly voice … behind our support services. Your primary responsibilities will include: To deliver a professional and customer focused Helpdesk Service across several hospitals. Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation. Receive Service Centre requests(telephone calls, e-mails, self … service) from all service areas within each of the hospitals. Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome. Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture. What We're Looking For: We More ❯

Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate … will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix … of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one More ❯

Proven experience in IT hardware deployment or desktop support within a large organisation. Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in sensitive clinical environments. Ability to work independently and as part of a wider deployment team across multiple sites. Full UK More ❯

Proven experience in IT hardware deployment or desktop support within a large organisation. Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in sensitive clinical environments. Ability to work independently and as part of a wider deployment team across multiple sites. Full UK More ❯

IT team is seeking an experienced IT Support Technician to provide on-site support in the UK. This is a hands-on role requiring strong technical skills and excellent customer service. Key Responsibilities Provide first and second-line IT support to users across the business. Troubleshoot issues related to Windows OS, Microsoft applications, and basic networking. Manage user accounts More ❯

a forward-thinking educational institution based in Knowsley, where they are committed to delivering outstanding IT services to staff and students. The IT department prides itself on providing reliable, customer-focused support across multiple sites, ensuring that technology empowers learning and operations. The role is starting in January for 2 months initially. Your new role As a Temporary IT … with hardware, software, and network issues. You'll take ownership of user problems, escalate complex cases when necessary, and ensure all calls are logged and resolved in line with service level agreements. Working as part of a dedicated onsite team of three, with wider support from a team of ten, you'll play a key role in maintaining and … Microsoft 365, Active Directory, SharePoint, and other Microsoft stack tools, plus opportunities to work with specialist education systems. What you'll need to succeed Recent experience in IT and customer service environments (Education desirable) Strong communication, listening, and problem-solving skills. Ability to work effectively in a team and independently, meeting deadlines and achieving targets. DBS clearance on More ❯

approval) About the Role Our client is passionate about helping everyone enjoy amazing technology. As a 2nd Line Complaints Advisor, you'll play a key role in delivering exceptional customer service by resolving post-sale queries and complaints with professionalism and care. Key Responsibilities Handle customer communications via phone and letter Take ownership of complaints, ensuring first … time resolution Maintain high quality standards to enhance customer satisfaction Work independently and collaboratively to resolve issues Meet individual and team KPIs What You'll Need Strong written communication and conflict resolution skills Proficiency in MS Word, Excel, and general IT systems Ability to thrive in a fast-paced, evolving environment Solid understanding of consumer rights Confidence in managing More ❯

Hours: 8:15 AM - 5:15 PM, Monday to Friday Pay: £13.95 per hour Duration: 6 months (with potential to extend) We're looking for a detail-oriented and customer-focused individual to join our Data Migration Team as part of an exciting transformation project. About the Role: You'll play a key part in ensuring the accuracy of … quality issues Contacting customers to confirm missing or unclear information (e.g., dates of birth) Accurately inputting verified data into our systems What We're Looking For: Excellent telephone-based customer service skills Experience in financial services or a regulated environment Strong problem-solving abilities PC literate with exceptional attention to detail This is a fantastic opportunity to contribute More ❯

technology and services provider as a Technician 3 Job Overview: This role involves the re-installation and setup of IT equipment across multiple floors, including quiet rooms, admin desks, customer service areas, and tech bars, as part of a structured deployment project. Engineers must follow detailed instructions, ensure proper equipment handling, and maintain communication with the project team More ❯