/ £41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digitaltransformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital … plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW … plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digitaltransformationprojects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and More ❯
and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who … is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digitaltransformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and … execution - Customer experience and service excellence focus Software / Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial More ❯
Bolton, Greater Manchester, North West, United Kingdom
The Bridge (IT Recruitment) Limited
and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who … is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digitaltransformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and … execution - Customer experience and service excellence focus Software / Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial More ❯
Crewe, Cheshire, England, United Kingdom Hybrid / WFH Options
Adecco
extended. Role Overview: Our client is seeking an experienced IT Project Manager to lead a strategic initiative, supporting the service transition of technology vendors as part of a digital transformation. Responsibilities: (Planning and coordination of all technical requirements and any associated conflicts) Lead active risk and issues management, ensuring that risks and issues are owned, actioned and … valid solutions which deliver business value in the most effective manner within the constraints of the project and business operating environment. Key Skills & Experience: Proven experience in leading digitaltransformation initiatives across enterprise environments. A detailed understanding of the process to transition a contractually agreed service into live operation within a large scale enterprise More ❯
heavily involved in designing, developing and maintaining customisations, integrations and extensions to meet business needs. Working on both legacy NAV Systems and latest Business Central environments, contributing to digitaltransformationprojects and ERP modernisation. WE NEED YOU TO HAVE... Dynamics NAV Business Central API's Power Platform SQL Server Azure TO BE CONSIDERED More ❯
