5 of 5 Contract Dynamics CRM Jobs in the North West

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you'll be configuring, customising, and optimising … the CRM platform, while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual … tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for integrations and data operations Maintain the Dynamics 365 Contact Center, including: Copilot Studio – build voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising … the CRM platform, while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual … tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for integrations and data operations Maintain the Dynamics 365 Contact Center, including: Copilot Studio – build voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU More ❯

Our client is embarking on a major transformation programme and they're looking for a skilled Functional Consultant with proven Microsoft Dynamics 365 Field Service and CRM expertise. This role will play a key part in shaping and delivering solutions that drive operational efficiency, elevate customer experience, and meet strategic business goals. What you … ll be doing: Designing and implementing Dynamics 365 Field Service and CRM solutions to support business change. Enhancing processes around scheduling, mobile workforce management, and asset tracking. Working with the Power Platform (Power Apps, Power Automate), Dataverse, and Dynamics 365 configuration. Engaging with stakeholders at all levels, gathering requirements, and ensuring solutions align … with objectives. Operating effectively in a fast-paced contract environment, managing priorities with minimal supervision. What we're looking for: Demonstrable background delivering Dynamics 365 Field Service and CRM projects in a consulting role. Solid understanding of field service processes and best practices. Strong technical know-how with the wider Microsoft ecosystem (Power Platform More ❯

and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management More ❯

and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management More ❯