Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and throughout a 3 month stabilisation window. The … two-person service desk may well experience elevated ticket volume. We are seeking an experienced Helpdesk Manager with strong 2nd-line MS365 and Microsoft Dynamics to: Manage the overall helpdesk function Protect service levels during the hyper-care period by taking ownership of complex incidents or tickets Mentoring two … Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket triage & resolution own More ❯
Strong knowledge in nuances of digital workflow. Good hands-on experience as a Business Analyst or an industry practitioner. Concise written and oral communication. O365 toolset specifically Power Automate (Flows), Power BI and SharePoint. Service Management frameworks (e.g. ITIL). An understanding of Payroll & HR. Benefits & culture Part of the More ❯
currently building out its Azure estate from scratch while also replacing the whole of its IT estate. Their technology stack includes Azure IaaS & PaaS, Microsoft365, Palo Alto & Fortinet Firewalls, Cisco Umbrella, Mimecast, and Cisco Meraki. For this role it is essential that a leader can confidently More ❯
up of experts in UX, development, QA, delivery, and content. The three Product Owners will take ownership for the following products: 1. BHF's M365 suite, Power Platform, Copilot AI, JIRA, Miro, ADO, and the Azure Platform (12 month fixed term contract) 2. BHF's Compliance Solution OneTrust, Event's More ❯
resolve post-migration issues REQUIREMENTS - Experience of Windows migrations/deployments - Strong customer service skills with a user-first mindset - Good knowledge of Office365 and Microsoft technologies - A positive, problem-solving approach with excellent communication skills - Previous experience as a Windows Deployment Engineer or 2nd Line More ❯
Skelmersdale, Lancashire, North West, United Kingdom
Coaction Recruitment Limited
IT Technician Our key client, based in Skelmersdale, is looking for an IT Technician to join their IT support team on a temporary basis, initially for 4-weeks. The IT Technician will be based in a school so any experience More ❯