a data-driven IT professional with strong compliance, reporting, and infrastructure experience to support a fast-paced technical environment. This role will suit someone with hands-on expertise across Microsoft365, firewalls, VoIP platforms, and ISO-aligned service delivery. Key Responsibilities Administer, configure, and secure Microsoft365 services Lead PCI DSS SAQ-D v4 … firewalls, VPNs, switches, and routers Oversee Windows 11 upgrades and hardware lifecycle management Manage organisational data and deliver compliance and client-facing reports What We're Looking For Proven Microsoft365 administration experience Knowledge of PCI DSS SAQ-D v4 compliance requirements Hands-on VoIP platform support Network/firewall and OS upgrade expertise Advanced Excel and More ❯
Length : 6 Months initial Start Dat e: 10th Nov Requirements: Proven experience in IT hardware deployment or desktop support within a large organisation. Strong technical understanding of Windows OS, Microsoft365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in sensitive clinical environments. Ability to work independently and as More ❯
Length : 6 Months initial Start Dat e: 10th Nov Requirements: Proven experience in IT hardware deployment or desktop support within a large organisation. Strong technical understanding of Windows OS, Microsoft365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in sensitive clinical environments. Ability to work independently and as More ❯
NICE – The National Institute for Health and Care Excellence
and appraisals; Skills Essential Demonstrated knowledge and experience of using ITIL framework and standards to the delivery of IT infrastructure services Skills Essential Demonstrated knowledge of supporting an Office365, WAN connectivity and cloud platforms (AWS, Azure); Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such More ❯
to Windows 11 in-place upgrades. As a suitable Deployment Engineer, you will have: Proven experience in break/fix support and troubleshooting. Strong knowledge of Windows OS, M365, Teams, and ServiceNow (preferred). Ability to follow instructions and resolve technical issues efficiently. Experience coordinating with third-party vendors for hardware replacements. Excellent documentation skills for IT service management systems. More ❯
way Communication skills must be strong. They must like to interact with customers in a frequent and positive way Must be organised, able to work unsupervised possessing strong Office365 skills especially Outlook, Word and Excel Able to demonstrate how they can collaborate with the customer to successfully complete shared objectives and goals Able to use Project Governance More ❯
IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates … practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system – Administration and support - Microsoft Stack including Office365 and Intune – Administration and support - Office network technology including meeting room AV systems - Administration and management - Active Directory – Administration and management - Using ticketing system to respond to portal More ❯
Chester, Cheshire, England, United Kingdom Hybrid/Remote Options
Pontoon
line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution More ❯
1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office365, MS Teams, Windows Desktop and Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To … support quickly. Technical Skills: Significant experience in delivering 1st and 2nd line IT support is a must. Microsoft Proficiency: Strong working knowledge of Microsoft products, including Office365 Windows Desktop and Windows Server operating systems. Hardware Knowledge: Good working knowledge of desktop hardware and peripherals. Communication Skills: Strong interpersonal skills to delivering customer facing services and More ❯
Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint More ❯