Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you'll be configuring, customising, and optimising the CRM … platform, while also administering associated Microsoft365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript … understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM WebResources Experience with WebAPI integrations Exposure to Copilot Studio/Copilot Analytics highly desirable Good knowledge of Microsoft365 administration (SharePoint, Teams) Strong stakeholder communication skills and ability to work in a fast-paced environment 6 month contract inside IR35-Rate depends on experience Remote More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Interquest
Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising the CRM … platform, while also administering associated Microsoft365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript … understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM WebResources Experience with WebAPI integrations Exposure to Copilot Studio/Copilot Analytics highly desirable Good knowledge of Microsoft365 administration (SharePoint, Teams) Strong stakeholder communication skills and ability to work in a fast-paced environment 6 month contract- £400-£500pday inside IR35-Rate depends on More ❯
Date: ASAP TXP is seeking a skilled MS365 Engineer to support a key IT configuration project. This is a hands-on role ideal for someone with strong experience in Microsoft365 environments, including setup, migration, and troubleshooting. Key Responsibilities: Configure and deploy Microsoft365 services across user environments Support email migrations and SharePoint setups … Troubleshoot and resolve MS365-related issues Collaborate with internal teams to ensure smooth rollout Requirements: Proven experience with Microsoft365 configuration and support Strong understanding of Exchange Online, SharePoint, Teams, and OneDrive Excellent problem-solving and communication skills Ability to work independently on-site If you're available and interested, please get in touch with your CV More ❯
Employment Type: Contract
Rate: £300 - £375/day Negotiable dependent on experience
long-term development of IT services. The successful candidate will demonstrate: Possession of or studying towards BTEC Level 3 Diploma in IT or equivalent A good working knowledge of M365 services, including Microsoft365 apps for Enterprise, Azure Active Directory, Exchange Online and Microsoft Teams. Backup solutions for on-premise, cloud and M365M365 tenant administration More ❯
to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions, and security groups in accordance with company policies. Support Microsoft365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly … and offboarding for new starters and leavers. What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and More ❯
Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. * Mac OS experience and knowledge, desktop and Mac Book * Good MS office products experience - Office365 and Teams. * Experience of using Apple, Android and other mobile devices. * An understanding of wireless connectivity and fault diagnostics. * To be able to floor walk and deal with More ❯
Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling … is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling … is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills More ❯
line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
for junior technicians. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals. Manage user accounts, permissions, and security settings across various platforms (e.g., Active Directory, Office365, Google Workspace). Monitor and maintain network infrastructure, including switches, routers, wireless access points, and cabling. Support the deployment and management of cloud-based services and applications. Ensure … experience in a similar IT support or technician role. Strong knowledge of Windows and Mac operating systems, networking, and cloud platforms. Experience with Active Directory, Group Policy, and Office365 administration. Excellent troubleshooting and problem-solving skills. Have a full and clear Enhanced DBS More ❯
for junior technicians. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals. Manage user accounts, permissions, and security settings across various platforms (e.g., Active Directory, Office365, Google Workspace). Monitor and maintain network infrastructure, including switches, routers, wireless access points, and cabling. Support the deployment and management of cloud-based services and applications. Ensure … experience in a similar IT support or technician role. Strong knowledge of Windows and Mac operating systems, networking, and cloud platforms. Experience with Active Directory, Group Policy, and Office365 administration. Excellent troubleshooting and problem-solving skills. Have a full and clear Enhanced DBS More ❯