5 of 5 Contract Performance Metrics Jobs in the North West

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

through blogs, whitepapers, and case studies Plan and execute impactful events—webinars, trade shows, conferences Drive joint campaigns with partners to maximise visibility and engagement Use analytics to optimise performance and report on ROI What You'll Bring: Proven B2B marketing experience with strong strategic and creative chops Expertise in digital marketing, CRM (ideally Pipedrive), campaign automation and Power … BI Excellent communication and stakeholder management skills Strong analytical mindset with a passion for performance metrics Experience in brand building and content strategy Ability to manage budgets and cross-functional collaboration As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye More ❯

has an enterprise-wide remit to support the organisation, aligning all change portfolio activities to its strategic objectives. It is an essential partner supporting delivery teams, improving project management performance and success rate. As the PMO you will improve transparency & visibility across the company. The team ensures that an integrated set of outcomes and benefits of change investment are … capability development Collaborate and maintain relationships with senior stakeholders, communicating recommendations as well as risks Ensure all reports and projects meet regulatory compliance and governance frameworks Track and monitor performance metrics and project outcomes while ensuring reports are accurate and timely Provide and identify improvements for PMO processes and reports Requirements Minimum of 10 years’ experience as a More ❯

Work with stakeholders, including design, product, and executive teams, to address platform-related technical issues. Build analytical tools to leverage the data pipeline, providing actionable insights into key business performance metrics, such as operational efficiency and customer acquisition.? All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will More ❯