2 of 2 Contract Proactive Management Jobs in the North West

We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system and following … colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user … first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise More ❯

Risk Management Specialist Location : Chester (3 days on-site required) Contract Length : 12 months to be extended. Salary: £73,000 Are you ready to take your career to the next level in the dynamic world of Banking and Financial Services? We are seeking a passionate and proactive Risk Management Specialist to join our vibrant Network Service Assurance … organization. If you're looking for an opportunity to make a significant impact while growing your skills, this is the role for you! Position Overview: As a Risk Management Specialist, you will play a key role in managing and reporting risks associated with our network infrastructure. You'll help ensure that our processes, procedures, and controls align with our … in adhering to enterprise standards and navigating compliance requirements, making you an essential part of our mission. Key Responsibilities: Deliver high-quality outputs while owning assigned tasks with a proactive approach. Timely escalation of issues with proposed solutions. Cultivate and maintain relationships with team members and key stakeholders. Manage network architecture risk assessments and documentation. Coordinate risk assessment schedules More ❯