7 of 7 Contract Service Delivery Jobs in the North West

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

systems, processes, and operational landscape. What you'll be doing: Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey … mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations. Support the development of project mandates, business cases and other governance documentation. Gather ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

environment, so you will need both the technical craft to build well and the credibility to work directly alongside client stakeholders and the wider delivery team. What you'll be doing Designing, developing and configuring Microsoft Dynamics solutions to support the call centre and customer service function Working … closely with the call centre team to understand how they operate and translating that into practical improvements Building customisations, workflows and integrations that streamline service delivery and improve the customer journey Collaborating with the consulting delivery team, business analysts and client stakeholders to turn requirements into working ...

required) Start Date: ASAP We are currently recruiting for an experienced Project Manager to support a transformation programme, delivering complex projects focused on improving service delivery, driving efficiencies, and implementing new ways of working. You will be responsible for managing projects from concept through to delivery, working … with stakeholders across multiple service areas to achieve business benefits and successful outcomes. Key Responsibilities: Lead and manage complex projects within a structured programme environment, ensuring delivery against scope, budget, quality, and timescales. Develop and maintain project plans, budgets, risks/issues logs, governance documentation, and progress reports. ...

training materials. Deliver systems and reporting training to new colleagues, managers and other system users. Support the continued improvement of HR processes, controls and service delivery. Work with internal stakeholders to gather reporting and system-development requirements. Support transactional HR services and contribute to wider People and Culture projects. ...

Duration: 6 months Location: Fully remote/WFH Start date: ASAP Role We are seeking an experienced SailPoint Technical Consultant to lead the technical delivery of a SailPoint implementation (IGA) within a complex enterprise security environment. This is a hands-on delivery role requiring deep expertise in SailPoint … access requests, provisioning, roles, entitlements, access certifications, and Segregation of Duties (SoD) controls Troubleshoot and resolve identity, provisioning, connector, configuration, and data issues throughout delivery Support testing, production readiness, go-live, and post-deployment stabilisation Produce technical documentation, operational runbooks, and knowledge transfer to ensure a successful handover Required ...