4 of 4 Contract Service Delivery Jobs in the North West

Service Desk Manager 1 day onsite £350 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance … reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

resources and workloads in a high-pressure, highly regulated environment. If you're comfortable rolling your sleeves up, influencing senior stakeholders and driving delivery, this one's for you. What You'll Be Doing Owning and driving end-to-end project delivery within a cyber security organisation Creating … managing and delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service ...

platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support , helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between … into simple, actionable guidance and supporting initiatives that improve productivity, user experience and ways of working. Key Responsibilities 1. Adoption & Enablement Support Support the delivery of IT adoption and enablement initiatives aligned with IT priorities Assist in identifying gaps in tool usage, user experience and adoption Work with stakeholders ...

bridge between IT, the business, and end users Deliver measurable value through training support, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery Job Role Responsibilities: Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers Support in the drive of behaviour … change to improve day-to-day use of IT systems Support the design and delivery of structured training and enablement programmes, including: Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives ...