8 of 8 Contract Service Delivery Jobs in the North West

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: £41.00/hour Umbrella | £30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be … part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison … between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards More ❯

in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum masters, and technical consultants. The successful candidate will bring strong experience managing IT project delivery, stakeholder communication, financial reporting, and vendor management. Responsibilities Manage delivery of IT work packages as part of the wider programme, reporting progress to the Portfolio Manager Ensure IT deliverables meet agreed standards of quality, time, and cost as outlined in work package definition documents Oversee end-to-end IT delivery, from acceptance of requests to project close … down Control project scope and manage changes effectively Monitor overall progress and take corrective action as needed Lead delivery teams and manage third-party vendors or partners Identify, log, and manage risks, assumptions, issues, and dependencies Communicate effectively with business unit project managers and delivery partners Ensure outputs meet service acceptance standards and secure appropriate sign-off More ❯

standards, and audit requirements. Maintain accurate documentation and audit trails for key and device management. Provide incident, change, and problem management aligned with ITIL. Collaborate with stakeholders to support service delivery and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree in Computer Science or related field. Experience in cryptography or More ❯

server, and network domains. Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance. Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions. Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues More ❯

day administration for estates, maintenance, and facilities projects. Maintain accurate records, schedules, and documentation, including basic document control tasks. Liaise with contractors, suppliers, and internal teams to ensure smooth service delivery. Support compliance with health & safety and statutory requirements. Skills & Experience Strong organisational and communication skills with keen attention to detail. Competence with MS Office and database systems. Experience More ❯

Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the … client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate … 320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs More ❯