2 of 2 Contract Workflow Management Jobs in the North West

across North Cumbria, including hospitals, community services and GP practices, the post holder will behelping to support a transformational digital modernisation programme. Are you excited bybenefits realisation and change management? You'll be supported in the role and with your development by our team of project management professionals, with training available on a range of topics. If you … of retailers. If you would like an informal chat about the role, please contact us. Main duties of the job The post holder will facilitate the benefits and change management aspects of one or more projects (acting as a Work Package Lead) independently in situations of limited complexity, including: planning and implementing a range of benefits and change management … Qualifications Essential Educated to degree level or equivalent, or be able to demonstrate an equivalent level of knowledge PRINCE2 Foundation Evidence of continuous personal development Desirable MS Office Benefits Management Change Management NHS Digital Clinical Safety PRINCE2 Practitioner Experience Essential Evidence of working with multi-disciplinary staff across diverse professions to specific solutions to support the successful delivery More ❯

making. Operational Excellence Oversee the day-to-day performance of all helpdesk operations, ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Manage the end-to-end workflow of helpdesk operations, from first contact to resolution, ensuring seamless handovers and accountability across teams. Drive continuous improvement in processes, systems, and ways of working to maximise productivity and … and team leaders, fostering a culture of engagement, high performance, and customer focus. Build capability across the helpdesk organisation, ensuring robust succession planning and career development opportunities. Client & Stakeholder Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service … delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large More ❯