Customer Success Manager
- Hiring Organisation
- IRIS Recruitment
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing … dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address ...