S1, Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Uniting People
Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customerengagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customerMore ❯
Harrogate, North Yorkshire, England, United Kingdom Hybrid / WFH Options
Reed
tech company that’s shaking up how things are taught in UK schools. They’re on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers. This isn’t your average admin job — it’s a mix of operations … customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move. What You’ll Be Doing Operations & Admin Keep internal systems (like CRM) tidy and up-to-date Schedule school calls, prep docs, and keep inboxes happy … Help build new curriculum content and resources Upload fresh materials to the online platform CustomerEngagement Be the friendly face (or voice!) for teacher queries Onboard new schools and run basic online training sessions Monitor usage and offer support where needed Gather feedback and spot opportunities to improve Help schools stick around — and bring new ones on board More ❯
implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯
Bolton, Greater Manchester, North West, United Kingdom
The Bridge (IT Recruitment) Limited
implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels … chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯