3 of 3 DemandTrendContract Customer Engagement Jobs in the North of England

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

a Senior CRM Analyst on a fixed term contract to cover maternity leave. In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations: Primary CSOC customer engagement for all monitored systems. Produce regular service reports for customers, chair regular service reviews with customers, ensure suitable service delivery metrics are provided and manage arising actions. … Own the governance process to assess customer services' readiness for live CSOC monitoring, ensuring that quality criteria are met and follow-up actions are implemented. Supervise heightened oversight activities during the initial period of services' live monitoring. Ensure that CSOC service incidents (internal and customer facing) are appropriately identified, reported, prioritised, investigated and managed through to resolution. Produce More ❯