14 of 14 Contract Customer Experience Jobs in the North of England

Customer Experience Specialist Location: Newcastle - 5 days per week - 1 weekday off & 1 weekend off Duration: 6 months initially About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role … ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service. Key Responsibilities Deliver a first-class customer experience by resolving customer queries efficiently at first contact. Handle a high volume of inbound calls (typically 150+ calls per day). ...

Customer Experience Specialist Location: Newcastle - 5 days per week - 1 weekday off & 1 weekend off Duration: 6 months intially About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role … ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service. Key Responsibilities Deliver a first-class customer experience by resolving customer queries efficiently at first contact. Handle a high volume of inbound calls (typically 150+ calls per day). ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers … ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media ...

looking for hands-on engineers who combine strong full stack technical expertise with product thinking, software craftsmanship and a passion for building customer-facing solutions. What you'll be doing Design, build and deploy scalable cloud-native applications across marketplace and ecommerce platforms Develop customer-facing features that … improve conversion, customer experience and commercial outcomes Take features from discovery through to production Lead technical delivery through hands-on engineering and coding Build and maintain REST APIs, microservices and modern web applications Drive code quality, software craftsmanship and engineering best practices Mentor engineers through pairing, code reviews ...

Outside IR35) The Opportunity We're supporting a major UK retail organisation undergoing significant digital transformation across its e-commerce and customer experience platforms. They are looking for an experienced Senior Frontend Engineer to help deliver scalable, high-performance web applications and Progressive Web Apps (PWA) used … customers. You'll work within agile product teams alongside Product Managers, UX Designers, Architects, Backend Engineers and QA specialists to build and enhance customer-facing digital experiences. Key Responsibilities Design, develop and maintain modern frontend applications using React and TypeScript Deliver scalable, maintainable and high-performing web solutions Collaborate ...

Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...

Project Manager | Business Improvement & Change | 12 Month FTC We're partnering with a fast-growing, national customer-focused organisation to recruit a Project Manager to join their Business Improvement function on a 12 month fixed term contract. This is an excellent opportunity for an experienced project professional to lead … diverse portfolio of operational and digital transformation projects that directly impact customer experience, business performance, and organisational growth. The Role As Project Manager, you'll be responsible for leading projects from initiation through to implementation and closure, ensuring delivery against agreed scope, timelines, budgets and quality standards. Working ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They … Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar ...

strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve … consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts ...

Identify opportunities to improve service quality, operational efficiency, monitoring, and alerting capabilities. Drive Continuous Service Improvement (CSI) initiatives to reduce incident volumes and improve customer experience. Support the implementation of process enhancements, automation, and best practice service management methodologies. Change & Transition Management Partner with delivery and project teams … transition of new services and applications into live operations. Ensure service readiness processes are followed and operational support requirements are clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles ...

plus commission About the Company Are you looking to join an innovative, fast-growing business that is transforming its industry through technology and exceptional customer experiences? Our client is a market-leading technology-driven organisation operating within the home services and renewable energy sector. With ambitious growth plans … strong reputation for customer satisfaction, and partnerships with a range of well-known national brands, they are continuing to expand their sales team in Leeds. This is an exciting opportunity to join a forward-thinking business where you'll be part of a supportive and energetic team, helping customers ...

fast-paced environment. Why Join Us? This is your chance to be part of a vibrant and innovative team focused on enhancing customer experiences across the financial landscape. You will: Engage in quarterly planning sessions, playing a critical role in the success of our deliverables. Work closely with cross … appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will ...