12 of 12 DemandTrendContract Customer Experience Jobs in the North of England

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

Job Title: IT Support Technician - Tech Bar (Onsite) Location: Macclesfield, UK Overview We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the … first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate … antivirus software management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use ServiceNow for ticket logging, tracking, and resolution (desirable). Essential Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you … in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA’s, quality standards and other KPI’s agreed Technical support on all appropriate products in line with the MAP support scope Own the … resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace More ❯

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one … of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect … Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring More ❯

Fixed Term Office Angels are recruiting for a Product & Technical Support Specialist to join a dynamic, values-driven team. In this role, you will be responsible for resolving technical customer queries and supporting service partners across multiple products, applications, and regions. You'll also create and deliver high-quality training and support materials for both internal and external audiences. … and deliver product training for internal and external stakeholders Provide feedback to marketing and communications based on support trends Identify FAQs and areas requiring additional support Support the wider customer experience team across technical support, servicing, and order management Skills & Experience Excellent written and verbal communication, with ability to explain complex technical subjects Highly organised, able to … manage multiple projects simultaneously Computer literate (Office 365; CRM experience desirable) Background in basic chemistry or chemical manufacturing Technical understanding of product range and applications Natural problem solver Personal Attributes Self-motivated, ambitious, and proactive Confident taking the lead on tasks and projects Collaborative with internal and external stakeholders Positive, can-do attitude with a focus on continuous improvement More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯

sectors. Day-to-Day of the Role: Lead the delivery of large industrial projects for our Energy clients, ensuring timely and budget-compliant execution. Manage multiple end-to-end customer projects with potentially conflicting priorities. Coordinate with team leaders to effectively manage resources allocated to projects. Maintain proactive communication with customers, providing regular updates on project progress while ensuring … a positive customer experience. Generate and analyse project KPI reports focusing on billing and profitability targets. Identify and manage risks within projects, working collaboratively with the team to mitigate potential issues. Oversee Health & Safety risks associated with onsite activities in potentially hazardous industrial locations. Required Skills & Qualifications: Minimum of 5 years' experience managing large projects with budgets of … in infrastructure project management. Proficient in MS Excel and MS Project with excellent project management reporting skills. Familiarity with established project management methodologies such as Waterfall, Agile, and Prince2. Experience in managing Health & Safety risks in industrial sites. Excellent communication skills and commercial acumen. Ability to work flexibly across locations, including evenings and weekends as project demands. Full UK More ❯