9 of 9 Contract Customer Experience Jobs in the North of England

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

the forefront of initiatives focused on enhancing ticketing processes and app functionalities. You will collaborate across multiple teams and modes, driving operational efficiencies and delivering key deliverables for improved customer experience. Contract length: 6 months Working pattern: Hybrid, 2-3 days on site Rate: £500 a day IR35: Outside Key Responsibilities Confirming the scope of app changes, retail channels More ❯

Bar Support Engineer on contract based in Manchester for a leading Food and Clothing organisation. Key Skills: A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service … Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial More ❯

team, supporting ecommerce activity across several consumer brands and digital healthcare platforms. This is a fast-paced, data-driven environment where your input will directly influence commercial outcomes and customer experience. Role & Responsibilities: Support merchandising across multiple online platforms List new products and ensure timely delivery of product launches, promotions, and supplier campaigns Optimise product pages with SEO-focused … to guide decision-making Benchmark competitors to identify opportunities in pricing, range, and merchandising tactics Support the adoption of tools and tech (including AI) to enhance ecommerce processes and customer journeys Skills & Experience: Experience in digital merchandising, ecommerce, or digital marketing Strong commercial mindset, with the ability to balance creativity and data-led decision-making Confident with More ❯

Required Experience: - _8 to 14 Years of experience. Build & deploy software & APIs-driven capabilities for driving automation-led Storage infrastructure services, such as provisioning, monitoring, build/configure, self-service, self-healing, and backup solutions. Drive the framework, development & delivery of automation products, to deliver efficiency in routine tasks like provisioning, catalogue, slack-based self-service capabilities, monitoring, web … APIs, as well as new capabilities enhancing customer experience, productivity, compliance, and overall availability of Storage systems. Manage complete SDLC phases of automation deployment, and drive CI/CD pipeline for software release. Use Agile methodology for faster & efficient code development. Ensure bug-free & best practices-based software solutions that are built using standard reference architecture, robust & resilient … product designs, code development, testing & release management in Production. Execute Service delivery for projects to improve availability, reduce costs, and enhance customer experience. Knowledge of ITIL-based Storage Infrastructure support processes, including incident, problem, and change management, is required. More ❯

user-friendly mobile experiences using native iOS technologies. You'll play a key role in designing, developing, and deploying high-quality mobile applications that support our commercial goals, improve customer experience, and align with wider business requirements. Key Responsibilities: Design and code innovative and engaging digital mobile experiences to support business KPIs and sales targets. Build and deploy … UI teams to integrate best practices into user-led design workshops and journeys. Collaborate with stakeholders to identify, specify, and document development needs. Recommend effective solutions that align with customer and business goals. Help define the software architecture for both new and existing mobile features/apps. What You Will Ideally Bring: Proven commercial experience in native iOS … development (Swift and/or Objective-C). Strong knowledge of UI/UX principles for mobile platforms. Experience working in an agile product environment. Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £400 per day (Inside IR35) Location: Hybrid in Leeds Start Date: ASAP iOS Developer - 6 months - Hybrid in Leeds - Inside IR35 More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an Android Developer. * Good understanding of Android platform with a good proficiency in More ❯

our infrastructure and applications. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on More ❯

sales targets, KPI's and other business requirements, from taking an initial brief through to final implementation of the app. * Code engaging user interfaces using native technologies to improve customer experience * Build and deploy mobile applications to accommodate all changes required by the business * Provide best practice advice on native pattern & development into the user-led design workshops … and end to end journeys * Liaise with business to identify, specify and document development requirements. * Recommend solutions that meet customer needs and ensure business users understand * Help define the software architecture of new features for existing apps and future apps * Create effective information architecture models; defining the relationship between the mobile app navigation, device functionality and services the app … integrates with, ensuring this matches customer journeys to drive agreed digital outcomes * Responsible for a full CI/CD pipeline with both unit and UI testing strategies to ensure a robust product is released Key Skills & Experience: * You will have a proven track record as an iOS Developer. * Good understanding of iOS platform with good proficiency in Swift. More ❯