1 to 25 of 28 Contract Customer Service Jobs in the North of England

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within … large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that ...

Title: Customer Service Representative - Financial Services Location: Cobalt Business Park, Newcastle upon Tyne (Onsite) Position Type: Full-Time Contract ( Inside IR35) Role Overview We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point … contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support. Key Responsibilities Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy. Aim for first-contact resolution while maintaining strong compliance and GDPR standards. Update and maintain accurate customer ...

Shift Pattern | Average 40 Hours Per Week An exciting opportunity has arisen for a First Line Technical Support Advisor to join a growing and customer-focused telecommunications business based in West Hull . This role is ideal for someone with excellent communication skills, a passion for technology … issues are resolved efficiently. Working on a 4 on, 4 off shift pattern , you'll join a busy support team responsible for delivering outstanding service to both residential and business customers. The Role As a First Line Technical Support Advisor, you will be responsible for diagnosing and resolving ...

commercially minded Operations Manager to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery … Create a Plan Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans. Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery. ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings … provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

looking for a dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer … User Computing professional looking to combine operational leadership with service improvement and digital transformation initiatives. You'll be responsible for managing a team of Desktop Engineers, ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

verbal communication skills. Excellent people skills, including patience, empathy and consideration. Good IT skills, including Word, Excel, Outlook and other relevant systems. Strong customer service/customer care skills. Ability to supervise, organise and coordinate a team. Awareness of the needs of people with frailty, disabilities ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...

Information Communications Technician qualification , combining practical workplace experience with structured learning. Key Responsibilities: Provide first-line IT support to users via phone, email, and service desk systems. Diagnose and troubleshoot hardware, software, printer, and connectivity issues. Set up and configure laptops, desktops, mobile devices, and other IT equipment. Assist … looking for someone who: Has a genuine interest in technology and IT. Enjoys solving problems and learning new skills. Has strong communication and customer service skills. Is organised, reliable, and able to manage their workload effectively. Can work well as part of a team as well as independently. ...

every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. ...

agreed timescales. Identify root causes of recurring issues and support process improvements. About You Essential Skills & Experience Previous experience within a retail, finance, administration, customer service, or shared services environment. Strong IT skills with the ability to navigate multiple systems simultaneously. Excellent written communication skills. High level … problems thoroughly and identify appropriate resolutions. Experience working with invoices, credits, expenses, and supplier interactions. The ability to provide detailed examples of delivering excellent service, solving problems, and managing stakeholder relationships. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this ...

responsibilities, you'll work towards a Level 3 Information Communications Technician Apprenticeship qualification. Key Responsibilities: Provide IT support to users via telephone, email, and service desk systems. Assist with troubleshooting hardware, software, and network-related issues. Set up and configure laptops, desktops, mobile devices, and peripherals. Support users with … team. Ongoing mentoring and support from experienced professionals. Exposure to IT support, networking, cloud technologies, cyber security, and business systems. Valuable technical and customer service skills. Opportunities for career progression and potential permanent employment upon successful completion of the apprenticeship. Ready to Start Your IT Career ...

teams on Citrix infrastructure initiatives. Support proactive defect management and technical assurance activities. Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus. Essential Skills & Experience Proven experience in a Third Line/Senior Citrix Support role. Strong hands-on experience with Citrix Virtual ...

process mapping is desirable. Experience with change management methodology is desirable. Experience within a healthcare setting is advantageous. Experience in a contact centre/customer service environment is advantageous. ...

This is an exciting opportunity to join a growing IT services provider and develop skills across IT support, networking, infrastructure, cabling, wireless technologies, and customer-facing technical services. You'll work alongside experienced engineers on real client projects while developing the knowledge and practical experience needed for a long … technology, and like solving problems, this apprenticeship offers a clear progression route into roles such as IT Engineer, Network Engineer, Infrastructure Engineer, or Field Service Technician . Your Career Journey Stage 1: IT Support & Infrastructure Apprentice You'll gain hands-on experience supporting a wide range ...

ideally with Procurement Act 2023 knowledge, then we have an opportunity for you! This is a 12 month FTC. Here at NHS Shared Business Service, we are running a tender for our Healthcare AI Solutions (HC AI) Framework. This framework is at the cutting edge of products and services … projects. Working closely with key stakeholders to influence procurement choice and drives savings and efficiencies and improve quality. Offering procurement support to the customer Service Directorates, Heads of Procurement and Key Leaders on a national footprint. Negotiating with the supplier base ensuring that all aspects are covered within ...

internal user support issues during a VMWare to Hyper-V migration. This will include all applications used internal as well as supporting external customer services. This is not an Azure DevOps role and it is not a cloud-only position. It is a hands-on infrastructure role focused ...

Updating of the system with information from sub-contractors. - Updating of the system with information from operational staff members. - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. - To undertake any other … Contract Manager/Helpdesk Manager. Skills/Experience: - Good knowledge of computers and software. - Performing in a busy and demanding Office Environment. - Previous customer experience, able to provide a professional and supportive Customer Service. - Maintain accurate data records. ...

technology business based in Bollington, Cheshire , supporting commercial clients and helping keep their IT and electronic systems running smoothly. This is a hands-on, customer-facing role where youll learn from experienced professionals, develop your technical skills and build confidence dealing with real customer queries and IT issues. … regular training Hands-on experience supporting real business customers Training and mentoring from experienced IT professionals The opportunity to develop your technical and customer service skills Experience working with support desk and ticketing systems A varied role where no two days are exactly the same The opportunity ...

campaigns and product launches to SEO, UX and platform functionality. You'll use data and instinct in equal measure to spot opportunities across every customer touchpoint, working closely with Marketing, Product, Creative, Operations and Customer Service to keep the channels moving at the pace the business does. … fundamentals well enough to make minor fixes and brief bigger builds Owning integrations between Shopify and third-party platforms, keeping product, inventory and customer data flowing correctly Driving the ecommerce trading plan — promotions, launches, pricing and seasonal moments — and reporting on revenue, conversion, AOV and traffic Taking ownership ...

This is an exciting opportunity to join a growing IT services provider and develop skills across IT support, networking, infrastructure, cabling, wireless technologies, and customer-facing technical services. You'll work alongside experienced engineers on real client projects while developing the knowledge and practical experience needed for a long … technology, and like solving problems, this apprenticeship offers a clear progression route into roles such as IT Engineer, Network Engineer, Infrastructure Engineer, or Field Service Technician . Your Career Journey Stage 1: IT Support & Infrastructure Apprentice You'll gain hands-on experience supporting a wide range ...

site operations. Required Experience for the Site Administrator: Previous experience in an administration role. Previous experience in construction. Strong organisational skills. Excellent communication and customer service abilities. Confident in using PC's and systems. Attention to detail and problem-solving skills. Pay rate + Info: Contract based (Apply ...