21 of 21 Contract Customer Service Jobs in the North of England

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations projects This is a hands-on role where you'll be configuring, customising, and optimising the CRM … platform, while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Essential Expereince • Strong hands-on experience with Dynamics 365 Customer Service • Solid understanding of Power Platform (Power Automate, Dataverse) • Strong JavaScript skills for CRM WebResources • Experience with WebAPI integrations • Ability Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables,) • Expereince More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … ROLE DOES NOT OFFER VISA SPONSORSHIP AS THIS ROLE IS NOT ELIGIBLE** Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform More ❯

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities … within the organization. Key Role Details Job Title: LTS Senior Support Analyst - IT Customer Service Representative Location: Newcastle, Cobalt Business Park ( Fully Onsite ) Contract Duration: 1 Year Core Responsibilities The successful candidate will be responsible for end-to-end user support and device management: 1st and 2nd Line Support: Provide focused, efficient, and professional first and second line … IT assets for users. Collaboration: Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation. Required Professional Skills Customer Service Excellence: Excellent customer service skills are paramount for success in this role. Technical Proficiency: Proven experience working in a busy IT support environment with hands More ❯

Service Desk Analyst Location: Onsite - Pity Me, Durham Contract: 6-Month Contract | Inside IR35 Hours: Full-time | 37 hours per week Shift Rota: 7:30am-6:00pm Mon-Thu, 7:30am-5:00pm Fri Are you passionate about delivering exceptional IT support and providing top-class customer service? We're looking for a Service Desk Analyst … to join our team on a 6-month contract, working onsite in Durham. What you'll be doing As a Service Desk Analyst, you'll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. You'll provide effective troubleshooting, resolve technical issues, and ensure customers receive an outstanding service … via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we're looking for We'd love to hear from you if you have: 2+ More ❯

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

IT Technician (Onsite) 2-3 Months 20 an hour Manchester To proactively provide a range of excellent, customer-focussed IT services at a local level. To receive customer enquiries and service requests in person, by phone or through the call management system. To provide timely and accurate responses to those calls which can be dealt with directly … and to ensure that others are referred elsewhere for resolution. Previous experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and knowledge … software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

roll out of additional functionality to ensure full benefits realisation of the eRostering system including the payroll interface, competencies, employee on-line and Loop app. To provide an effective, customer focussed eRostering support service, ensuring all users are adequately trained and able to fully utilise the system; ensuring data is kept up to date and that changes are … and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care … and really value people in our organisation, view our Allyship video on YouTube to find out more: https://youtu.be/WMJSkLoTk4Q The main terms and conditions of service can be found here: https://www.nhsemployers.org/publications/tchandbook Job description Job responsibilities Please view the attached job description and person specification to view the full More ❯

Helpdesk Administrators to join a busy facilities management team based in Warrington. You'll be part of a supportive helpdesk environment responsible for coordinating maintenance requests and ensuring efficient service delivery for a portfolio of public sector sites. This role would suit someone with previous experience in facilities coordination, service desk support, or property maintenance administration. It's … with the potential for long-term or permanent opportunities. Key Responsibilities Manage work orders from start to finish, including scheduling and coordinating planned and reactive maintenance tasks. Accurately log service requests, incidents, and complaints, ensuring correct classification for reporting and trend analysis. Monitor, update, and escalate work orders to meet agreed service levels. Raise purchase orders and liaise … with external suppliers to ensure timely service delivery. Maintain a strong understanding of facilities management systems (e.g. Maximo or similar). Stay informed of contract updates and share information with colleagues. Resolve customer issues professionally in line with internal procedures. Support additional projects and contracts as needed. Candidate Requirements Essential: Experience in a facilities management, helpdesk, or customer More ❯

with laptop builds and imaging, along with support for iOS and Android mobile devices, is essential. Basic printer maintenance will also form part of the role. Excellent communication and customer service skills are a must, with the ability to explain technical issues clearly and confidently. If you’re a problem-solver who thrives in a fast-paced environment More ❯

equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact More ❯

systems (Windows 10, Office Suite). Troubleshoot and resolve hardware/software issues (desktop, laptop, printer). Build and image laptops. Support mobile devices (iOS & Android). Maintain strong customer service and follow IT processes. Requirements: Prior IT support experience (L1/L2). Strong knowledge of Windows 10, Office Suite, and desktop hardware. Laptop imaging experience. Mobile More ❯

Certificate in Digital Support qualification. You'll guide learners through topics such as: IT systems and networks Cloud services and digital transformation Data and digital security Helpdesk support and customer service Portfolio development and assessment support What We're Looking For ? Hands-on experience in IT Support, Infrastructure, or Cloud ? Confident delivering and explaining technical concepts to mixed More ❯

moves, server based computing and desktop transformation technologies such as VDI and application virtualisation. The Technical Architect also applies functional knowledge and technical expertise to design systems that support customer needs. Key responsibilities include: To be responsible and accountable for the design of an integrated technical solution across all streams of a project or small programme To understand the … of standards. Key Skills, Qualifications and Experience Current and active SC Clearance Excellent communication skills, including presentation experience. Exceptional writing skills, including documenting solution architectures and support information. Strong customer service focus and attention to detail. Ability to travel once or twice a month Demonstrable experience reviewing and creating design documents as a subject matter expert for infrastructure More ❯

Certificate in Digital Support qualification. You'll guide learners through topics such as: IT systems and networks Cloud services and digital transformation Data and digital security Helpdesk support and customer service Portfolio development and assessment support What We're Looking For ? Hands-on experience in IT Support, Infrastructure, or Cloud ? Confident delivering and explaining technical concepts to mixed More ❯

times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working (1-2 days in the office a week Bradford) Work type: 12-month fixed … exciting opportunity for a Security Governance Risk &Compliance Analyst to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 … bodies Participate in forums (e.g. DWI, NCSC, Local Resilience Forums) Contribute to GRC metrics, KPIs, KRIs, and reporting Align work with business priorities and challenge inefficiencies Take ownership of customer issues and act on feedback Make informed decisions through collaboration and analysis Focus on key priorities and drive continuous improvement Build strong working relationships and support team goals Show More ❯