14 of 14 Contract Customer Service Jobs in the North of England

printers and photocopiers while working towards a nationally recognised apprenticeship qualification. You'll be part of a supportive team, learning valuable technical and customer service skills that will help build a successful career in the digital and IT sector. Key Responsibilities: As a Digital Support Technician Apprentice … develop new technical skills. Good communication skills. Ability to work independently and as part of a team. Positive attitude and strong work ethic. Previous customer service experience. Desirable: Full UK driving licence (advantageous but not essential). Basic understanding of IT hardware and technology. Experience working with technical ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...

business-critical CRM solutions while helping drive automation, innovation, and continuous improvement across the platform. Key Responsibilities : - Design, develop, support, and maintain Dynamics 365 Customer Service and Microsoft Dataverse solutions. - Build and maintain integrations between Dynamics 365 and internal/external systems using Dataverse APIs, Dynamics ...

teams on Citrix infrastructure initiatives. Support proactive defect management and technical assurance activities. Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus. Essential Skills & Experience Proven experience in a Third Line/Senior Citrix Support role. Strong hands-on experience with Citrix Virtual ...

provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service. Key Responsibilities Provide Level 2 support for end-user devices and business applications. Support device migration, deployment, and onboarding activities. Assist with application … performance, and user access issues. Support software installations, upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge ...

support office-based colleagues and field engineers across the UK, developing practical skills in IT support, communications systems, networking, cloud technologies, and customer service. Throughout your apprenticeship, you'll receive structured training, mentoring, and support to help you build a successful career in technology. What You'll Be Doing … site technical support when required. Maintaining and updating user accounts, systems, and records. Supporting project managers and engineers with operational activities. Helping to ensure customer issues are resolved within agreed service levels. Learning and supporting a variety of business applications and third-party systems. What We're Looking ...

complex technology ecosystem, ensuring multiple systems, suppliers and business functions operate seamlessly to support the future franchised bus network. Key project areas include: Customer Services: Contact centre, workforce management, customer enquiries and complaints. Ticketing, Retail & Payments: Smart ticketing, ticket management, retail and payment solutions. Network Planning & Operations: Timetabling … network management, incident management and service registration. Operator Performance & Compliance: Contract management, performance monitoring, compliance and revenue protection. Finance, Assets & Estates: Financial management, asset lifecycle, facilities and property management. Business Support: Lost property and associated support services. Key responsibilities include defining solution architectures, designing systems integration, supporting procurement ...