17 of 17 Contract Customer Service Jobs in the North of England

exciting opportunity for a Customer Service Representative to support customers across multiple channels. Our Client has a requirement for a Customer Service Representative , who will be required to work on a contract basis in Keele . Role Purpose: Working on handling calls, emails and live-chats … bright, enthusiastic individuals who want to help others in order to grow our team. Are you an independent thinker, friendly, proactive, with strong customer service skills? And are you interested in working in a changeable and developing organization? The Customer Service Representative role is there ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment … client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver product training, knowledge, and expertise to staff and clients. Respond promptly to support requests via phone, email, or in-person and provide timely solutions. ...

able to get BPSS clearance (need to have been in the UK for 3 years) About the Opportunity We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our clients team at their UK Head Quarters, situated at Birchwood Park, Warrington. The other location … site support to end-users, ensuring smooth and efficient technology operations.This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities General End-User IT Support Provide first-line ...

staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital. Participation in an extended … appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

Keep business-critical IT services running—wherever the site, whatever the challenge. Our Client has a requirement for a Second Line Field Service Engineer, who will be required to work on a full time contract basis in a highly mobile, multi-site role. Role Purpose: Provide consistent … ground L2 IT support across multiple sites to ensure service continuity. Act as a key link between IT and the business, supporting Service Desk and stakeholder engagement. Proactively reduce site-based issues through guidance, communications and end-user training. Job Role Responsibilities: Deliver hands-on L2 end-user ...

front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a 6 month contract basis in Warrington . Role Purpose: Our Client is seeking … professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. ...

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

Support and IT Asset Lifecycle sectors. Our client provides a full suite of services focused on hardware/IT lifecycle, largely for resellers. Key service areas include: Service Hardware Support Inventory Management Secure Data Disposal UPS/Power Systems Support Hardware Supply Asset Repairs JOB PURPOSE To carry … delivering quality results are essential. A proactive attitude with a “can-do” mindset. We seek an articulate, enthusiastic person with a positive attitude towards customer service. Driving Licence (required) SPA - Petrol Forecourt Passport (preferred) Company Van and Fuel Card Provided Mon-Fri (Apply online only) Locations Required North West ...

executive directors. You'll also act as deputy to the IT Manager and contribute to the smooth running of our IT operations, infrastructure, and service delivery. Key Responsibilities IT Support Deliver high-quality technical support (1st/2nd line, some 3rd line) across the organisation. Build trust and rapport … with users at all levels through clear, friendly, and professional communication. Manage incidents and service requests using TOPdesk ITSM tool. Support onboarding, configuration, and maintenance of IT equipment (laptops, mobile devices, printers, AV). Maintain and support meeting room AV and collaboration tools. Coordinate with third-party suppliers ...

occasion, if required. Skills/Technologies: Strong IT support experience in a networked environment. Knowledge of Windows OS, AD, DNS/DHCP, virtualization. Excellent customer service and problem-solving skills. Ability to work independently and manage time effectively. Degree-level IT qualification or equivalent experience required. ...

support experience in a live business environment * Good understanding of Windows 10, Mac OS and Office 365 * Familiarity with networking basics * Excellent communication and customer service skills * Ability to lift and move IT equipment up to 20kg * Eligible to work full time in the UK Pre-Start Requirements ...

post-upgrade issues. Log, track and resolve incidents in line with agreed SLAs. Escalate complex issues to appropriate support teams when necessary. Deliver excellent customer service and clear communication to non-technical users. Contribute to knowledge base updates and user education where appropriate. Essential Skills and Experience: Proven ...

post-upgrade issues. Log, track and resolve incidents in line with agreed SLAs. Escalate complex issues to appropriate support teams when necessary. Deliver excellent customer service and clear communication to non-technical users. Contribute to knowledge base updates and user education where appropriate. Essential Skills and Experience: Proven ...

drive operational efficiencies and lead other Business Analysts? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Senior Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. ...