IR35 Urgency: Immediate start, enhanced DBS required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft … Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service … requirements Record and update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
In Technology Group
Senior ITSupportEngineer (Contract) £200/day (outside IR35) Hybrid Remote 3 months (initial contract) My client has an urgent requirement for a Senior ITSupportEngineer to support their cloud IT infrastructure in Sheffield. This will be an initial … month contract, which will require you to be in the office once a week, so experience with remote ITsupport is essential. The ideal candidate will have experience of providing 3rd line support and troubleshooting cloud-based environments. Responsibilities: Provide technical support and engineering for networking … infrastructure, contributing to the design, implementation, and security of WAN, LAN, and WLAN. Providing technical support and engineering for servers, services, and applications (virtual and physical) in both on-premises and cloud environments. Contribute to the design, implementation, and security of these systems and services. Advising and assisting in more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
In Technology Group Limited
ITSupportEngineer (Contract) - Education Sector An exciting opportunity for an experienced ITSupportEngineer to join school in Sheffield! This is a 3-month contract, initially covering sick leave. However, there is a high chance of this contact being extended further. The ideal … candidate will be local to the School in Sheffield, as this will be 5 days a week on-site. Details: ITSupportEngineer (Education) Sheffield area £140/day 3 months (Initial contact) Start date - 13/05/2024. Key skills and experience: 5+ years' experience … as an ITSupportEngineer Proven experience as an ITEngineer in a School/College Experience with hardware troubleshooting (PCs and laptops). Extensive experience with Microsoft 365 and supporting this software for multiple users. Able to communicate effectively within a School environment. Responsibilities more »