2 of 2 Contract IVR Jobs in the North of England

solution validation About You Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS) Proven expertise in contact centre design (IVR, routing, omnichannel) and case management/CRM workflows Experience facilitating workshops and translating outputs into structured requirements and user stories Ability to work across business ...

client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data … teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (Real Time + batch) Integration with data lakes, warehouses (BigQuery) Customer ...