2 of 2 Contract Knowledge Management Jobs in the North of England

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users … resolve straightforward technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management ...