3 of 3 Contract Knowledge Management Jobs in the North of England

dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer or End User Computing … ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation, self-service and knowledge management. What You'll Be Doing Team Leadership & Service Delivery Lead, coach and develop a team of L2 Desktop Engineers Manage workloads, priorities ...

passion for improving team productivity and operational efficiency through modern collaboration platforms. Key Responsibilities Administer, configure, maintain, and enhance Jira, Jira Service Management, and Confluence environments. Design and implement complex workflows, automation rules, issue types, schemes, permissions, and custom configurations. Develop and maintain dashboards, reports, filters, and metrics … connectors where required. Provide technical guidance and support to users, ensuring effective adoption of Jira and Confluence capabilities. Create and maintain platform documentation, knowledge articles, and operational procedures. Identify opportunities for process improvement and automation to increase efficiency and reduce manual effort. Ensure platform security, compliance, access controls ...

technical and business stakeholders. Support the ongoing optimisation and improvement of Ariba processes and associated ways of working. Develop, maintain and enhance user guidance, knowledge articles and process documentation. Maintain and support the Ariba Support Hub SharePoint site , ensuring information remains accurate, accessible and relevant. Contribute to continuous improvement … complex or large-scale organisation. Experience investigating and resolving operational, process and systems-related issues while maintaining a high level of customer service. Strong knowledge and understanding of Source-to-Pay (S2P) processes and procurement governance principles. Excellent written and verbal communication skills, with the ability to explain technical ...