5 of 5 Contract Performance Metrics Jobs in the North of England

Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre … hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage ...

collaborative environment that encourages team innovation and problem-solving. Develop and implement strategies to enhance service delivery and operational efficiency. Monitor project progress and performance metrics to ensure alignment with goals. Engage with stakeholders to gather feedback and drive continuous improvement. Lead training and development initiatives to enhance ...

management, release management, capacity management, availability management, and business as usual stakeholder engagement. Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements. Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers. Being responsible … routine contact point between the organisation and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures Qualifications Essential Educated to postgraduate diploma/degree ...

initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation … banking systems and compliance with local and global regulations. Monitoring and Observability: Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. Develop dashboards and alerts to proactively detect and respond to potential issues in production system Process Improvement: Optimize ...

role ensures effective financial oversight and supplier contract management within Global IT. Acting as a key partner to IT leadership, you will analyse financial performance, optimise supplier relationships, and drive process improvements through automation and data-driven insights. Responsibilities Monitor IT budgets, forecasts, and actuals to ensure accuracy … Raise purchase orders (POs) and process receipts to support timely payments and accurate financial tracking. Develop dashboards and reporting tools for IT spend and performance metrics. Validate and reconcile data from multiple sources for accuracy. Build and maintain digital tools (e.g., Power Apps, Power Automate) to streamline governance processes. ...