9 of 9 Contract Problem Management Jobs in the North of England

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear … telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet ...

genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through … Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management and coaching experience. Excellent incident and escalation management skills. Experience managing performance through KPIs, SLAs and operational reporting. Strong stakeholder management ...

teams, suppliers and stakeholders during major outages Chair incident bridge calls and drive rapid service restoration Produce PIRs, lead root cause analysis and drive Problem Management Improve service stability, reduce incident volumes and shorten MTTR Support Event Management activities including alert optimisation, event correlation and monitoring improvements … Recovery, Business Continuity and Operational Resilience testing Monitor supplier performance against SLAs and KPIs Participate in an on-call rota Essential Experience Major Incident Management within large enterprise environments Strong understanding of infrastructure, networks, cloud and security technologies Experience managing high-severity incidents and technical recovery activities Knowledge ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return, you'll get the best ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

PRODUCT MANAGER SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana, ensuring these services are secure, resilient, compliant, cost-effective, and aligned to engineering … monitoring tools, particularly Instana, highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

Technical Analyst – Identity & Access Management Location: UK-Hybrid (must be able to get into Sheffield) Role Type: Contract, Inside IR35 Specialism: Identity & Access Management/Production Support We're looking for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a large … ServiceNow and HR systems . Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption . Supporting root-cause analysis and problem management for recurring incidents. Maintaining operational documentation, runbooks and known-error documentation. Supporting major incidents and outages when required. What we're looking ...

business systems. Working within a highly integrated technology estate, you'll combine hands-on Oracle database expertise with people leadership, service improvement and operational management responsibilities. You'll play a key role in ensuring the reliability, security and performance of business-critical platforms while driving modernisation and continuous improvement … development. Oversee database performance, security, patching, upgrades and maintenance activities. Manage relationships with third-party suppliers and support partners. Lead responses to major incidents, problem management and service improvement initiatives. Ensure robust backup, recovery and disaster recovery arrangements are maintained and tested. Support ongoing cloud, automation and platform ...