6 of 6 Contract Problem Management Jobs in the North of England

the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working … remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible for developing the Trust's information, Communication and Technology Strategy and for delivering the information … to support patient care, clinical governance, and performance management. The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design and transition and operational management of the IT Portfolio in conjunction with other specialist areas of informatics. It provides a range of services to approximately 16,000 users within the Trust. The use of More ❯

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

of the Network, Telecommunications and Network Security devices and environments to ensure the integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required. Follows the change control process … and using basics of Cisco ISE Telephony Technologies Network Security utilising IPS/IDS technologies Network Circuits, switch support and development requiring excellent Layer 2 and 3 skills Network management tools including PRTG and Cisco Catalyst Centre. Network Routing Protocols Remote Access Solutions MPLS VLANs TCP/IP VPNs Person Specification Qualifications Essential Educated to Degree standard or equivalent … experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents. Desirable Work experience in an NHS environment Experience of Project management and leading on work packages Skills Essential Ability to work under pressure and meet deadlines Good organisation and planning skills Good technical skills in one or more of the More ❯

subject matter expert for Citrix Virtual Apps & Desktops (XenApp/XenDesktop). Troubleshoot performance issues, latency, and connectivity problems across Citrix/Netscaler environments. Optimize Netscaler load-balancing, traffic management, high availability, and SSL offloading. Implement security policies, multi-factor authentication, and access controls for banking systems. Work closely with network, security, and application teams to ensure seamless user … experience. Perform upgrades, patches, health checks, and capacity planning. Document architecture, configurations, standards, and operational procedures. Support incident, change, and problem management processes following ITIL practices. NetscalerRequired Skills & Expertise Proven experience as a Citrix/Netscaler SME in large enterprise or banking environments. Citrix Netscaler ADC/Gateway Citrix Virtual Apps & Desktops Citrix Cloud (preferred) StoreFront, Director, Studio … knowledge of networking (TCP/IP, DNS, VPNs, routing, firewalls). Experience with security and compliance in financial institutions. Strong troubleshooting and performance tuning skills. Excellent communication and stakeholder management abilities. Nice-to-Have Citrix certifications (CCA-V, CCP-V, CCP-N). Experience with F5, Azure, VMware, or other application delivery technologies. Experience working in regulated banking environments. More ❯

IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration … Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with More ❯

IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration … Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with More ❯