6 of 6 Contract Problem Management Jobs in the North of England

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy … customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future ...

Incident Analyst Location: Manchester (4 days onsite/week) Rate: 335GBP/Day(Inside IR35) Job Description: Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow. Excellent communication, stakeholder management, Excel/reporting skills … across global teams with a service-improvement mindset. *Core skills:* - Experience of working in financial services industry - Strong incident background and experience of Incident Management in enterprise transformation - Understanding of Problem Management - ITIL v3 or V4 accredited - Knowledge of any incident tracking system such as ServiceNow - Excellent ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

Proven knowledge of Cisco and Fortinet * Proven knowledge of Networking Monitoring Tools (like solarwinds) * Experience of working in an ITIL environment * Experience of Incident & Problem Management * Experience of storage virtualisation, network and security Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business ...