6 of 6 Contract Problem Management Jobs in the North of England

communications and notifications. Ensure accurate incident documentation and lifecycle management. Facilitate post-incident reviews, root cause analysis and lessons learned activities. Work closely with Problem Management teams to prevent recurring incidents. Contribute to the continuous improvement of Incident Management processes and operational resilience. Essential Experience Proven experience … Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead. Experience managing P1/P2/Critical incidents within large enterprise environments. Strong stakeholder management and executive communication skills. Experience facilitating incident bridges and coordinating cross-functional recovery teams. Solid understanding of Incident Management, Problem Management ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … monitoring tools, and application behaviour to identify root causes and corrective actions. Maintain a deep understanding of product architecture, business processes, and operational dependencies. Problem Management & Continuous Improvement Conduct root cause analysis (RCA) and contribute to Problem Management processes. Participate in post-incident reviews and recommend ...

continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager … will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive incident and problem management activities across the Service Group. Monitor ...

Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using tools … security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

Engineers with Proxy Infrastructure expertise to join a high performing Network Operations team supporting a complex enterprise environment. You will be responsible for the management, maintenance and support of a large scale Proxy infrastructure consisting of:10 Non-Business Proxy Servers3 Business Proxy Servers14 Conferencing Messaging Proxy Servers1 Test … practices. Required Skills ExperienceEssential: Strong experience supporting enterprise network environments. Proven experience supporting Proxy Infrastructure. Experience in: Server maintenance and operational support Incident and problem management Change implementation Patch management Web access administration Network troubleshooting Valid networking certifications demonstrating technical proficiency. Strong understanding of ITIL processes. Desirable ...

Role Overview We are looking for a Senior Cloud Network SRE/Cloud Platform Engineer with strong expertise in GCP/AWS networking, incident management, Kubernetes, and platform reliability engineering . The ideal candidate should be capable of troubleshooting complex cloud networking issues, leading production incident resolution, and driving … Peer communication . Support and manage Kubernetes platforms (GKE/EKS) . Build and maintain monitoring, alerting, and observability solutions. Perform incident response, problem management, and Root Cause Analysis (RCA). Automate operational tasks using Python and Shell scripting . Manage Infrastructure as Code (Terraform) and CI/ ...