1 of 1 Contract Remote Monitoring and Management Jobs in the North of England

that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment. The Role: You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix … of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear communication and issue resolution Support onsite work at client locations … Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals Requirements: Proven experience in a second-line or escalation support role within a n MSP environment (Preferred) Comfortable working across multiple customer environments Strong communication skills and a proactive attitude Start date: ASAP If this sounds like you, apply now More ❯