5 of 5 Contract Service Analyst Jobs in the North of England

Service Desk Analyst – onsite in Halifax – 3 days per week We are looking for a Service Desk Analyst with knowledge of Active Directory as well as general Windows support to work as part of an onsite team 3 days per week. The role will be to perform daily tasks, maintain systems and networks as well as More ❯

Service Desk Analyst Location: Manchester (on-site) Contract Length: 3 months Pay: Hourly day rate (contractor) Previous experience working within a Higher Education Overview of the Role/Team The Team Our IT Support Team provides a critical service to staff and students across a respected Higher Education Agency. We deliver support through telephone, walk-in IT … culture is grounded in shared values, and we pride ourselves on taking the time to understand and support the unique needs of those we serve. The Role As a Service Desk Analyst, you'll manage your own queue of support tickets and incoming queries. With the guidance of your team, you'll assess issues, determine appropriate resolutions, and … requires a confident communicator who enjoys working directly with people and troubleshooting technical problems. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. What We're Looking For: The Ideal Candidate Will: Be a great communicator who listens empathetically and More ❯

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in … software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work … SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills. Good understanding in Ms office suite applications, desktop operating More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and …/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

Months Fixed Term Contract, Full Time About the role Here at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. You will take ownership of user requests and be pro-active when dealing with user … issues. Logging all incidents on the Service Desk ticket system and keeping the IT asset register up to date, you will build and configure new desktop hardware and install software packages and support users in the use of computer equipment through advice and ad-hoc training. Documenting and maintaining IT procedures and solutions, you will report and liaise with … to other offices, including occasional travel to other parts of the UK (e.g. London and Glasgow). It will require occasional out of hours working. About you As our Service Desk Analyst, we would like you to be CompTIA A+ qualified or hold equivalent experience. With experience of Microsoft desktop operating systems and the Microsoft Office application suite More ❯