7 of 7 Contract Service Design Jobs in the North of England

Job summary We have an exciting opportunity for an experienced Lead Service Designer to join us on a 12 month fixed term/Secondment for Maternity Cover, within the Identity and Access Management portfolio. Our work has a direct impact on millionsof patients' lives, helping them access essential services needed to support them to get appropriate care as quickly … in support of identity verification, identity management and authentication. You will be a key member of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the … opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll play a … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile … and decisions are informed. Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions. Support research and document current and future state services. Make strong design decisions, challenge constraints, and ensure the user perspective is central. Take ownership of your own development and collaborate closely with other designers, product owners, and engineers. Actively contribute to More ❯

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯

deep understanding of agile delivery in government settings. Key Responsibilities Lead the discovery and analysis of business needs, translating them into clear, actionable requirements. Collaborate with multidisciplinary teams to design and deliver effective digital solutions. Work closely with stakeholders to ensure alignment between business goals and technical solutions. Support the development of business cases and contribute to service design in line with GDS standards. Skills & Experience Proven experience as a Business Analyst in public sector. Strong analytical and problem-solving skills with a user-centred mindset. Excellent communication and stakeholder management abilities. Experience with GDS standards and agile delivery methodologies. Experience working across the full delivery lifecycle, from discovery to live service. If this role sounds More ❯

As an Interaction Designer, you'll work at the heart of an agile, multidisciplinary team to design user-centred digital services that are simple, accessible, and effective. You'll turn complex government processes into intuitive, seamless user journeys to make services that work for everyone. Responsibilities Collaborate with user researchers, content designers, and service designers to translate insights … into design solutions. Create wireframes, prototypes, and design patterns that meet GOV.UK Design System standards. Advocate for accessibility, inclusivity, and evidence-based design decisions. Iterate designs based on user feedback, analytics, and testing results. Contribute to design critiques, share best practices, and help shape design standards across the organisation. Key Requirements and Skills Active … Security Check (SC) clearance (essential) Proven experience designing digital products or services within large or complex organisations (government experience desirable) Strong knowledge of user-centred design, accessibility, and interaction patterns Ability to prototype and communicate design ideas clearly to technical and non-technical audiences Familiarity with agile delivery environments and working collaboratively within multidisciplinary teams Reasonable Adjustments: Respect More ❯