14 of 14 Contract Service Design Jobs in the North of England

Service Designer Location: Halifax - 2 days per week on-site Contract: 6 months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer … with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery More ❯

Job Title: Service Designer Contract Length: 6 months Location: Leeds Wellington Place (Hybrid) Day Rate: £300- £600 (Inside IR35) About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous improvement … in their IT operations, making them a top employer for technology professionals. We're looking for an experienced Service Designer to help deliver seamless digital experiences and shape services that put customers first. What you'll do: Collaborate within agile teams to define priorities, outcomes, and scope. Shape initiatives using customer and market insight. Facilitate workshops and stakeholder discussions. … Conduct research and document current and future state services. Contribute to building a strong service design community. What we're looking for: Strong background in service design, design thinking, and user research . Skilled in journey mapping, prototyping, and stakeholder engagement . Confident working in agile environments . Excellent communication and collaboration skills. If this More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We’re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We're Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQor SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design quality More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

Impact at a National Scale Our client, one of the UKs most high-profile government departments, are looking for someone to help shape the future of a critical public service supporting millions across the country. Were looking for an outstanding Lead Software Engineer (Technical Lead) to provide hands-on leadership to digital delivery teams building and supporting core citizen … version control, and secure development. Champion technical excellence and ensure alignment to engineering standards. Mentor and guide engineers, fostering a culture of innovation and collaboration. Drive continuous improvement in service design, infrastructure, and DevOps practices. Present technical direction clearly to stakeholders and executive leadership. ? What Youll Need Were looking for someone who is technically strong and a natural … e.g. AWS, Terraform, GitLab CI, Jenkins). Proven experience leading engineering teams , including mentoring, code reviews, and setting best practices. Strong understanding of engineering assurance, version control, and secure design principles. Experience working in multi-disciplinary environments , engaging stakeholders and managing competing priorities. Strong communication, strategic thinking, and collaboration skills. Desirable: Background in government or regulated environments. Familiarity with More ❯

in ambiguous settings Candidate Profile: Proven experience as a Senior Agile Delivery Manager in public sector or government programmes (GDS experience is essential) Strong understanding of Agile frameworks and service design Excellent leadership and stakeholder engagement skills Ability to manage delivery in complex, fast-paced environments This role is based in Newcastle Upon-Tyne and you will be More ❯

requiring you to be on-site 3 days a week in Newcastle upon Tyne . You'll be responsible for planning and executing user research to inform policy and service design. Responsibilities: Plan and design comprehensive user research programs. Conduct contextual and discovery phase research. Analyze both quantitative and qualitative research data. Work across different phases of user … research (Discovery, Alpha, Beta, Live). Embed user-centered design practices into an agile workflow. Skills & Experience: Previous experience as a User Researcher or in a related research field. Demonstrable knowledge of a variety of research methods. Proven experience in a user-centered design environment. Experience in conducting both quantitative and qualitative data analysis. Active SC clearance is More ❯

data. This role requires strong software engineering expertise in Golang and cloud-native engineering skills, with a focus on building resilient, secure, high-availability systems. Key Responsibilities Engineering & Development: Design, build, and maintain backend REST APIs and frontend clients. Implement and manage database schema changes with Liquibase, aligned with compliance/audit standards. Data Protection Focus: Engineer secure, tamper … proof data solutions across AWS and GCP. Support the ransomware protection strategy through platform and service design. Collaboration & Delivery: Work closely with Architecture, DevOps, and Security teams. Contribute to a small, agile delivery team with high visibility and impact. Problem Solving: Perform root cause analysis, resolve incidents, and address performance bottlenecks. Key Requirements Core Background: Degree in Computer Science More ❯