Support Service Desk Analyst
- Hiring Organisation
- Northampton General Hospital
- Location
- Northampton, United Kingdom
- Employment Type
- Fixed-Term
- Salary
- £27485.00 - £30162.00 a year
Group. Acting as a point of escalation for the Associate Service Desk Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills … other software Knowledge of IT Service Desk tools, contributing to build knowledge base articles and self-help instructional documents and videos Knowledge of ITIL service principles and processes and experience in ICT Service Delivery, in particular the areas of incident and request managemen Experience of contributing to the creation ...